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Our homes devote a significant portion of their energy usage to heating and cooling. In fact, a third to half of all home energy is used for heating or cooling.   So, in the heat of summer, how can you cool your house yet save energy and save money on your energy bill? Is it better to use a fan or an air conditioner? We’ve got some answers that might help.   Fan vs air conditioner   Chances are you either use a fan or air conditioner to cool your home in summer. But have you ever wondered which is more energy efficient?   In fact, the best way is to use them in tandem – but sparingly.   How much energy does each cooling method consume?   Typically, evaporative cooling costs less to run than refrigerative cooling. Fans are good for personal cooling and are cheap to run.   A fan costs from $8 to $15 per year to run. At the other end, a ducted reverse-cycle cooling system costs from $75 to $120 per year.   So, giving your air conditioner a break and using ceiling or portable fans could save you a significant amount of money.   Are air conditioners bad for the environment?   Not necessarily. Modern, well-maintained air conditioners can be energy efficient. Check the Energy Rating Label to compare them.   Air conditioners do typically use more energy than fans, so to save energy only turn on the aircon when you really need it.   It also matters how you use your air conditioner: keep the thermostat set between 23°C and 26°C, because every degree below 23°C  could add 10 per cent to your cooling costs.   Is it better to only cool the room that I'm using?   Short answer: yes. It will cost less and be more effective to cool only the room or rooms that you are using on a hot day. Keep the rest of the house shut up and close doors, windows, blinds and curtains to keep out the heat as much as possible.   What other ways can I save money on my bills during the summer months?   Prepare for a hot day by shutting up the house early on, using fans until you really need the aircon, and opening up the house at night when it cools down to catch the natural breeze.   Draping a wet sheet over an open doorway or window is a natural air conditioner.   Also pay attention to insulation, draughts and passive heating/cooling, and make sure your windows are protected inside and out (for example, by awnings and blinds).   Maintenance is also crucial. At AGL, we recommend an annual service for most air conditioners to make sure they’re running efficiently.
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If you’re looking to save energy and reduce your energy bills there’s more to it than just switching appliances off. You also want them to run as efficiently as they can while they’re on. That’s why energy ratings are important.   An appliance with a good energy rating uses less energy than one with a less efficient rating, and can save you money in the long term on your energy usage.   What is an energy rating?   You’ve probably seen the energy rating stickers on the front of many common appliances.   The Energy Rating Label or ERL system is a joint initiative of the Australian Commonwealth, state and territory governments, as well as the New Zealand government.   It allows you to quickly compare the energy efficiency of similar appliances.   The sticker shows from one to six or ten stars. A higher number of stars means the appliance is more energy efficient. It also shows an annual energy usage figure in kilowatt hours (kWh) per year.   Why should I pay attention to energy ratings?   The Energy Rating Label allows you to consider the energy usage of an appliance in addition to its price and other features.   Appliances can account for up to 30% of a home's energy usage. So, using an energy-efficient appliance can save you energy and money on your energy usage and helps you do your bit to reduce greenhouse gas emissions over the lifetime of the product.   Do appliances with good energy ratings cost more?   Not necessarily. Pricing depends on the appliance’s features and brand as well as the energy rating. Sometimes models with high star ratings can cost more. However, choosing a cheaper product with a lower star rating could end up costing you more in running costs (ie. energy usage costs) over the longer term.   You can use the energy label like a " second price tag" to help you decide which appliance to buy, and consider how much it might cost to run.   And, depending on where you live, there could be  rebates available to assist you with purchasing more energy-efficient appliances.   Which appliances can I compare?   The energy rating label is mandatory for appliances including:   Air conditioners. Clothes dryers. Washing machines. Computer monitors. Dishwashers. Freezers. Refrigerators. Televisions. While energy ratings are important in making an informed decision about which appliance to buy, the way in which you use your appliances also makes a difference to energy usage.
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How do LED lights work?   Did you know that replacing your old halogen downlights with low-energy LED lighting is one of the simplest and easiest things you can do to save energy in your home and reduce your power bill?   What is LED?   LED stands for light-emitting diode. To get technical, LED is a semiconductor that converts electricity into light. It’s one of the newer technologies available in energy-efficient lighting.   How long do LED lights last?   LEDs last a long time compared to traditional incandescent (think Thomas Edison) or halogen lights.   AGL uses high quality LED downlights that come with a three-year manufacturer’s warranty and have an average life span of between 15,000 and 70,000 hours.   How can a light bulb be energy efficient?   It’s estimated LEDs use approximately 85 per cent less energy than halogen or incandescent lighting. So, installing LED lighting can really reduce your energy usage and ultimately lead to savings on your energy bill.   What is the difference between LED, halogen and incandescent lighting?   The main difference between LED and halogen and incandescent lighting is energy efficiency. LEDs are longer lasting and cost less to run.   Depending on the type used, LEDs can last 30–50 times longer than traditional incandescent lighting. They’re also smaller, and can be faster-switching depending on the light fitting.   Also, compared to halogen lighting, LED downlights are safer, as they have a lower risk of fire because they run at lower temperatures.   Are there any other energy-efficient lighting alternatives?   You can get a variety of energy-efficient lighting, such as eco-halogens or compact fluorescent tubes. However, LEDs still beat the rest for energy efficiency and longevity.   Note that many kinds of incandescent bulbs are no longer available, having been phased out by the government from 2009.    To see how much you could save by switching from halogen to LED downlights visit our online calculator.   At AGL we can supply and professionally fit a range of LED lights. You can find more information about LED lighting and other AGL Smarter Living products here, or by giving us a call on 131 766.
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  Given that household appliances can account for almost a third of a household’s energy use, it makes sense to check that they are running as efficiently as possible to help reduce the amount of energy that a non-energy efficient version of that appliance would use.   We know that energy efficiency can seem confusing, but there are several tools to help you.     Where should I start?   If you’re buying a new appliance check the Energy Rating Label to see how energy efficient it is ­– more stars means a better rating.   But energy efficiency doesn’t start and finish with the Energy Rating Label.   The way in which you use your appliances also makes a difference to energy usage. For instance, using the cold wash cycle consumes less energy than washing your clothes in hot water.     How can I check the energy rating of my current appliances?    If your existing appliance was made after 2000, check the Energy Rating Label to see how efficient it is.   The government’s Energy Rating App is also a great source of information on the running costs of your household appliances.     Which household appliances consume the most energy?   Homes can use a third to half of their energy for heating and cooling.  Other big home energy users include hot-water systems.   Some home appliances can chew up a surprising amount of energy. For example, a large-screen TV can generate more greenhouse gases per year (if you watch it for six hours a day) than a family fridge does.     What about energy-saving power boards?   Energy-saving power boards have been developed to help reduce the energy usage of appliances, allowing you to easily switch appliances off stand-by.   Additionally, don’t forget the importance of maintaining your appliances. When appliances run more efficiently it can have a positive impact on your energy usage. 
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If you have recently requested a meter exchange, please find important information below in preparation, specific to your location.     Queensland Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     Queensland Solar Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     New South Wales Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     New South Wales Solar Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     South Australia Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     South Australia Solar Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/      
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You may qualify if you are a Queensland resident. The HEEA scheme provides a one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months) that are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection. Eligibility for the Rebate is based on the following criteria: The applicant must be a customer of AGL and be registered on AGL's Staying Connected Program or on a payment plan The applicant must either be a registered concession card holder or- if not a concession card holder- have a base income of no more than the Commonwealth government's maximum income rate for part age pensioners. To apply, please contact AGL on 131 245 so we can arrange forms to be sent if eligibility criiteria is met.
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  LG Chem RESU10H specifications can be found here.
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You may qualify if you are a Victorian resident.    This concession is calculated at the rate of 17.5% off your gas energy usage and supply charges, minus $0.0593 (GST incl) per day, and is applied after any AGL discounts. It doesn't apply to the first $62.40 of concession card holders’ winter gas bills and is capped at an amount of $265.97 (GST incl). It's available from 1 May to 31 October of each year. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans’ Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed if: The gas account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity and/or gas account is billed on a domestic tariff. The following cards are ineligible for the Winter Energy Concession: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department   Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the Victorian Department of Human Services website at www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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You may qualify if you are a Victorian resident.   This concession is currently calculated at the rate of 17.5% off energy usage and supply charges minus $0.08233 (GST incl) per day, and is applied after any AGL discounts or solar credits. It doesn't apply to the first $171.60 of your electricity bill, and is capped at an amount of $472.78 (GST incl). It's available all year round. To be eligible you must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).   A concession can be claimed if: The electricity account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity account is billed on a domestic tariff.   The following cards are ineligible for the Annual Electricty Concession: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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Note:  This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on  How to read your gas & electricity meter.   If you live in VIC,  you’ll have one of the meters pictured below installed. Have a look to see which one is yours.  For NSW, QLD or SA please see our FAQ for Digital Meters.     Type 1 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display. If available, check the configuration reference guide on the meter to determine which display you’ll need to read. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable), including all leading zeros.   Note: The screen above shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total kWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.   Reading for this digital electricity screen is: 86798   Type 2 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice, AGL App or My Account to confirm how many registers you have.   Reading for this digital electricity screen is: 03351   Type 3 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 0001848 Type 4 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 001202 Type 5 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 002282
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Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity meter.   All digital meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.   The following information relates to Active Steam Meters, you'll see it labelled with an Active Stream logo, affixed on the terminal cover.  If you live in New South Wales, Queensland or South Australia, you’ll have one of the meters pictured below installed. Have a look to see which one is yours. For Victoria please see our FAQ on Electricity Digital Display meters.       Meter type: ‘Mk10D’ – Three phase, one element:     The table below shows meters register, LCD Label and Description.    Register LCD Description F03D 01 Standard Current Date and Time 1E00 03 Excess energy consumed by customer IE10 13 Excess energy exported by customer       Meter type ‘MK7C’ – One phase, one element:     LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer       Meter type ‘MK7A2’ – One phase, two element:     LCD Description As Per Configuration 01* Standard Current Date and Time 03* Excess energy consumed by customer 13* Excess energy exported by solar system 07* Total energy consumed by customer’s hot water 43 This register should record zero 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   *Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)   PFIT Solar Configuration   LCD Description As Per Configuration 01 Standard Current Date and Time 03 Excess energy consumed by customer's load 13 This register should record zero for PFIT meters 07 Total energy consumed by solar system 43 Total energy produced by customer solar system 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   * Lasdt updated 13th Feb 2018.
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To arrange for the connection of electricity or gas at your business premises, please give us a call on 133 835.   If you’re moving within the next three business days call us immediately to avoid delays.   
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Moving house? Let us help you understand the process.   Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday.    Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.   Make sure your home is ready to connect Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.   Move in, power on guaranteed If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day until your power is on^   Do you have a life support machine at your property? If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.  Call 131 245, to register your life support machine.   Moving tomorrow? To be connected on the next business day, call us before 1pm Monday to Friday on 131 245 .   Need extra help? See our top Moving FAQs or chat with us now.   ^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
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  After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here. Once the connection is complete, be sure to check that your main switch is in the ON position.  
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As much as we love a good chat, you can now manage your energy anytime using My Account.   Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck – thanks to our online account management system.   Sure, you can always give us a bell on 131 245 and have a chinwag. But the easiest way to manage your account is with  My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.   Once you’ve registered, you can log on and perform a number of tasks, such as:   View and monitor your energy usage and bill details View and pay your bills Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit Check the status of your solar system Update your personal details Track how much energy you are using   My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy, eh?   There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call 131 245 and we’ll fix the mistake.   If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.   Thanks to  My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online. It’s as easy as 1, 2, 3.   ~Authored by Mark Gambino
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us on 131 245.   If you have already moved,  please  get in touch with our customer service team via  web chat    with your account numbers and they'll be happy to help you update or check your address details. Not an AGL customer? Plan your move with us today. 
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Simply plan your move online or call us on 131 245.   We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
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To check if AGL supplies electricity or gas at your new address, simply enter your new  details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Choose your plan now or chat with our team.
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Absolutely. We can connect gas and electricity for you at your new address.  Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.   Learn more about  moving home .
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If your current credit card is currently linked to a direct debit please follow steps below, if not, please follow Step 3 only.   Step 1: Log in to My Account Step 2: Cancel any direct debits currently using the card you wish to remove/update.  Manage Account > Billing and Payments > Direct Debit > Manage   Step 3: Add new card in My Wallet  Manage Account > Billing and Payments > My Wallet > Add Delete old card  Add a Payment Method Step 4: Set up Direct Debit with your new card details Manage Account>Billing and Payments>Direct Debit> Manage
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