After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
Once the connections complete, be sure to check that your main switch is in the ON position.
Moving house? Let us help you understand the process.
Let us know you’re moving
Arrange your move in advance online or, to be connected on the next business day, call us before 1pm Monday to Friday. Simply provide your new address and connection date and we'll connect you on our standard retail contract.
Track your move - get access to your personalised Move Tracker
Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account or via the AGL App, giving you one less thing to worry about.
Make sure your home is ready to connect
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.
Move in, power on guaranteed
If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day until your power is on^
10 days to select a plan
Once you’re set up, you’ll have 10 days to choose a new energy plan and have your benefits backdated to the energy plan start date.
Do you have a life support machine at your property?
If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Call 131 245, to register your life support machine.
To be connected on the next business day, call us before 1pm Monday to Friday on 131 245 .
Need extra help?
See our top Moving FAQs or chat with us now.
^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
You need to register for My Account and then activate AGL Rewards by clicking on the ‘Rewards’ message that appears on your screen if you’re visiting My Account for the first time, or click on the ‘Rewards’ tab that appears at the top of your screen.
If your current credit card is currently linked to a direct debit please follow steps below, if not, please follow Step 3 only.
Step 1: Log in to My Account
Step 2: Cancel any direct debits currently using the card you wish to remove/update.
Manage Account > Billing and Payments > Direct Debit > Manage
Step 3: Add new card in My Wallet
Manage Account > Billing and Payments > My Wallet > Add
Delete old card
Add a Payment Method
Step 4: Set up Direct Debit with your new card details
Manage Account>Billing and Payments>Direct Debit> Manage
Log in to My Account
Select 'Make a Payment' on the bill you want to pay
Confirm your payment amount and select 'Later' under 'Payment Date'
Select your preferred payment date from the calendar.
Confirm your preferred payment method.
Not registered for My Account? Learn how.
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.
If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
AGL is committed to powering all types of businesses around Australia.
We recognise that every business is unique – all different sizes with different requirements and needs.
For a general guideline, as at February 2019, we would tend to classify customers as follows
Small to Medium Business: businesses that spend less than $30,000 annually on electricity and less than $50,000 on gas.
Large Business: Businesses that spend more than $30,000 a year on electricity, or more than $50,000 on gas
Multi-site Business: Businesses with more than 10 sites
Looking for SME energy plans? View our plans page
Get a tailored energy solution for your large business - Get a quote or call 1300 001 047
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community. Download the AGL App For iPhone For Android
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that life doesn’t always go to plan, and sometimes you just need a little more time to pay.
See if you’re eligible for a payment extension
Experiencing temporary or long-term financial difficulty?
NSW, QLD, SA and WA Residential Customers
Staying Connected is our hardship program for customers based in New South Wales, Queensland, South Australia and Western Australia. Staying Connected is personalised assistance that goes beyond traditional payment plans. It’s confidential support so you can get back on track with your home energy bill.
Learn more about Staying Connected
VIC Residential Customers
If you’re a Victorian residential customer, support is available as part of our Payment Support Victoria program. Payment Support Victoria is for those who are experiencing temporary or long-term financial difficulty that makes it hard to pay their gas and/or electricity bill. Learn more about Payment Support Victoria
The answer may be 'yes' if you are an Victorian AGL residential customer experiencing temporary or long-term financial difficulties which impacts your ability to pay a gas or electricity bill. For QLD, NSW, SA and WA please see Staying Connected.
We understand that financial challenges or difficulties can strike anyone. For example, you may have experienced: a loss of or change in income a serious illness, disability or death in the family a separation, divorce or family crisis other personal matters contributing to these difficulties. In these and similar situations, the Payment Support Victoria program may be able to help.
Please contact us on 131 245 for more information.
It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.
Don't have a copy of your bill? Your MIRN should also be featured on your natural gas meter - see our guide on how to read your meter.
If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.
By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up-to-date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.
See eligibility criteria and register your life support machine with AGL today by calling 131 245.
Between Saturday 16 February 7.00pm to Sunday 17 Feb 2.00pm (AEDT) We have a planned outage for scheduled maintenance.
What does this mean?
We’ll be tinkering around under the hood, but we’ll try to make things snappy. This means you might experience limited service in My Account and the AGL App between those times. In addition, the following services will be unavailable:
All online services
Online moving process (Easy Move and Digi Move)
Direct debit setup
Direct debit setup
Alfie, our digital assistant
Payment services through Chatbot
MAX (Solar Max)
AGL Energy Online (Large Business Customer Portal)
Direct debit setup
We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills in the AGL App. We'll do our best to get our online services up and running again as quickly as possible.
How can I pay my bill? In the meantime, Residential and SME customers can pay their bill via the Bill Payments page or BPAY.
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen says ‘Verify Code’, you’re not a password customer. Read How do I create a Password?
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to your email address or verified mobile number
Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login.
A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password.
The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.
The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.
Learn how to login in using a one time code.
If you’ve received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.
Does your bill seem higher than usual?
Need help reading your bill?
Having trouble paying your bill?
Energy saving tips
Your household electricity bill explained – download the bill explainer PDF
Manage and track your usage using My Account or the AGL Energy App.
If you would like to discuss your bill in more detail chat with our team. Please have your AGL account number handy and we'll be happy to assist further.
Have you received a bill that’s given you a shock? It’s important to understand where and when you use energy. Here are some checks you can make to help lower your cost:
Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage.
Check to see if you’re using more energy than usual by comparing your bill with your previous summer/winter usage using My Account or the AGL app
Take advantage of natural heating and cooling opportunities
Submit your own meter read
If you have a basic meter, you can request an adjustment to an estimated bill by submitting your own meter read.
Provide your own meter read two days before your next bill date to avoid an estimated bill
Find out how much energy you are using, any time you like
Check if you’re eligible for concessions
You may qualify to receive various energy concessions, rebates or grants on your AGL account.
Check your eligibility and get in touch to ensure eligible concessions are applied
Know what financial assistance options are available to you.
The more appliances you have and use, the higher your energy bills will be. Energy Insights can help you understand where you're using the most electricity. If you have a smart meter and you’ve set up your Home Profile through My Account you'll get greater visibility with estimates of your home’s electricity usage by appliance category.
Register for Energy Insights
Set up or update your Home Profile
Did you recently move house?
Have your living arrangements recently changed which may have had an impact on your energy usage? Your new home might be larger or new house mate may have moved in?
Check our energy efficiency guide for practical ways to reduce your energy bills
Did you recently purchase new appliances? You could be using more energy. Use the Energy Rating Calculator to compare running costs of appliances
Take control with the AGL App
See up-to-date information on your energy usage and charges. If you have a digital meter, you can track your electricity usage and costs to date. Drill into weekly and daily views to compare energy usage across different periods.
Download the AGL app – for iPhone
Download the AGL app – for Android
Manage your usage with My Account Get detailed information about your energy usage and track your energy usage if you have a digital meter.
Register for My Account
Log in to My Account