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  The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount. Set electricity usage alerts.   ~Only available to customers without a remotely read smart meter.   If you’re a solar command customer you now have access to a solar monitoring tool, real time monitoring of your solar production and household usage.   Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board. 
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The easiest and simplest way to pay now is online. It’s quick and you don’t need to log in. Pay your bill now.   My Account Take control of your billing using My Account. When you’re logged in to My Account you can view and pay your bills, and adjust your billing preferences. You can also switch to paperless bills or eBilling in My Account, which saves paper. Find out more about using My Account.    Bill Smoothing   Spread your energy costs for the year across monthly, fortnightly or weekly instalments. Combining Bill Smoothing with direct debit payments makes paying your bill straightforward.   Other ways to pay   There are lots of options, so you can find the one that works for you. You need to know that some methods can attract a payment processing fee, including credit cards.   Here are all the ways you can pay:   Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date. Use your credit card to pay online now. PayPal: Pay online with your PayPal account (including AMEX). BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View. Find the BSB and Biller code. Post Billpay: Pay via your local AusPost office (cash, card or cheque) or the Post Billpay web page. Centrepay: Make regular payments directly from your Centrelink payment benefit. Mail: Send a cheque or money order to: AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001. Pay over the phone by calling 1300 657 386.   Need more time?   When you’re having trouble paying your bill on time, use My Account to check out your payment extension options. Or our Staying Connected team can chat through your options and make a plan to manage your account.   Explore your payment options.         ~Originally Authored by Mark Gambino
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How do LED lights work?   Did you know that replacing your old halogen downlights with low-energy LED lighting is one of the simplest and easiest things you can do to save energy in your home and reduce your power bill?   What is LED?   LED stands for light-emitting diode. To get technical, LED is a semiconductor that converts electricity into light. It’s one of the newer technologies available in energy-efficient lighting.   How long do LED lights last?   LEDs last a long time compared to traditional incandescent (think Thomas Edison) or halogen lights.   AGL uses high quality LED downlights that come with a three-year manufacturer’s warranty and have an average life span of between 15,000 and 70,000 hours.   How can a light bulb be energy efficient?   It’s estimated LEDs use approximately 85 per cent less energy than halogen or incandescent lighting. So, installing LED lighting can really reduce your energy usage and ultimately lead to savings on your energy bill.   What is the difference between LED, halogen and incandescent lighting?   The main difference between LED and halogen and incandescent lighting is energy efficiency. LEDs are longer lasting and cost less to run.   Depending on the type used, LEDs can last 30–50 times longer than traditional incandescent lighting. They’re also smaller, and can be faster-switching depending on the light fitting.   Also, compared to halogen lighting, LED downlights are safer, as they have a lower risk of fire because they run at lower temperatures.   Are there any other energy-efficient lighting alternatives?   You can get a variety of energy-efficient lighting, such as eco-halogens or compact fluorescent tubes. However, LEDs still beat the rest for energy efficiency and longevity.   Note that many kinds of incandescent bulbs are no longer available, having been phased out by the government from 2009.    To see how much you could save by switching from halogen to LED downlights visit our online calculator.   At AGL we can supply and professionally fit a range of LED lights. You can find more information about LED lighting and other AGL Smarter Living products here, or by giving us a call on 131 766.   ~Authored by Emma Sorensen
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We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to AGL about installing solar could be the answer, because of many benefits.   How does solar energy work?    Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.   How solar can reduce your energy bills   Installing solar energy can help reduce your energy bills in two key ways:   You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid. You could be entitled to a tariff for any excess power you sell back to the grid.   The key environmental benefits of solar   AGL uses solar panels which are high quality, efficient and long lasting.   Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.   And, once installed, solar energy does not produce any greenhouse gas emissions.   The costs of solar energy   There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.   If you pay for the solar system upfront, you can start saving immediately. If you don’t have the finances to pay upfront, AGL offers flexible finance to make it easier to enjoy solar.   And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.   There are also government incentives available for installing renewable energy like solar, including the Small-scale Renewable Energy Scheme (SRES).   AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy usage and your budget.   Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.    
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There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: make a payment over the phone, or click on a link to view your account or to make a payment.   These communications may also threaten disconnection activity within 24 hours of contact.    They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:   Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or You’ve been overcharged and we need your credit card in order to refund you. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:   Ignore it; and Download the   AGL App   or go to   My Account   to check on your account balance, or Call us directly on 131 245 to check whether we have been trying to contact you.   If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.   Remember, AGL will never send you emails asking for personal banking or financial details, or threaten disconnection within 24 hours of contact.   How the scams work:   You receive an email from a reputable energy company claiming that you owe them money. The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'. The email may contain the subject title 'Your AGL Bills Update ✔'. The email may or may not be from your current energy provider. The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link. The email may direct you to click on a link to view your account, pay your bill or download an attachment. If you click on the link, your computer may be infected with malicious software and your identity compromised. If you 'pay' the amount, you will lose your money and may have your credit card details stolen. How to protect yourself:   If you receive a suspicious email for outstanding energy usage - delete it immediately. If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email. Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar. Never click on the links from suspicious emails and delete them immediately. For more information visit the Scam Watch website.
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Ever wish you knew how much your bills were before they arrived? Or that you had the ability to know when and how you are using your electricity the most? With AGL’s digital metering, customers will be able to access all these benefits and more.   Below you’ll find answers to frequently asked questions about AGL’s digital metering.    If your question isn’t answered below, please ask a question here in the Community and we’ll get back to you. You can also give us a call on 1300 669 245, Monday to Friday, 9am to 5pm for more info.   Why am I getting a digital meter? We are progressively offering new digital meters to selected AGL customers as part of our plan to provide accurate meter reading and billing capabilities. Initially, we are offering the new meters to customers who have experienced difficulties in having their electricity meters read in the past.   Why is AGL offering digital meters to their customers? Digital meters are the next generation of electricity meters and provide consumers with access to new technologies to help monitor and manage their energy use.   Why does AGL want their customers to have a digital meter? We want our customers to have access to the latest technology to assist them in being able to monitor and manage their electricity usage better. Digital meters will provide more accurate readings and help to ensure more accurate and timely electricity bills. They also provide the opportunity for AGL to deliver faster, better responses to service requests.   What is a digital meter? Digital meters, are the next generation of electricity meters, replacing analogue ones. They measure your home’s electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network. Digital meters allow you to have correct meter readings and more accurate bills, plus they give you the power to track your usage, manage and pay your bills and even set alerts for yourself using AGL IQ in the AGL Energy App. Digital meters are installed by qualified electricians, and depending on your home’s set up and situation, the installation process normally takes 30 minutes to 2 hours to complete.   What are the benefits of digital meters? Digital meters can be used to help you identify when your electricity usage peaks. With our helpful online tools, including AGL My Account and the AGL App, you can view more timely data – so you don’t have to wait until your bill arrives to see your usage charges. Another key benefit of digital meters is more accurate meter reads. As digital meters can be read remotely and your usage data is sent automatically, in most cases the need for on-site meter reads and estimated bills is significantly reduced.   If AGL offers me a digital meter, do I have to accept? No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.   Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.   Can I opt of meter upgrades? We’ll notify you if we're planning an upgrade to your current meter, at which point, you can contact us to opt out. However, opting out of a current or future new meter deployment won’t stop you from receiving a digital meter if your current meter needs to be replaced for technical, regulatory or maintenance reasons. For more information, see the Australian Energy Regulator’s Smart Meters and You Fact Sheet.   Is there any cost for the installation? Where we exchange your existing meter for a digital meter, you won’t have to pay for any upfront standard installation costs. In some cases, following a visit from our meter technician, you may be asked to undertake remedial works at your own (or your landlord’s) cost to ensure the site is safe, accessible and suitable for a new meter installation.   Will I be charged more for electricity because I have a digital meter? No. The same electricity rates that apply to your analogue meter will apply to your digital meter.   When will I get my digital meter? The installation process is occurring progressively and the dates and times of installations will vary from customer to customer. We will write to impacted customers before the installation is due to occur.   How do you know if my home is suitable for a replacement meter? A technician will perform a home suitability assessment of a range of safety and electrical factors to determine if your home is compatible with a meter upgrade.   What do I need to do to prepare for the installation? We ask that you make sure the qualified installer has safe and clear access to the meter box at your home. To ensure a smooth installation we may also ask you some specific questions ahead of the installation. In some cases it will be helpful for you to provide us with photos of your existing meter installation (if this is the case we will let you know in advance).   If my meter is being upgraded, will I need to be at the property for the installation If there’s safe and clear access to your meter, you don’t have to be at the property during the installation. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit.   Will I lose power during the meter installation? During the installation, power will generally be unavailable for no more than 30 minutes, however the total installation time may take up to two hours. Safety checks will be completed while the new meter is installed. Please take any advance precautions necessary before the power is switched off (such as with your computer or alarm system).   How long will the installation take? Installation can take generally between 30 minutes and up to 2 hours (depending on how complex the installation is, most exchanges will be complete in around 40 minutes).   The meter installer had difficulty installing my digital meter. How do I find out more information? Once AGL has confirmed details of a digital meter installation at your property, a qualified electrical installer will be sent to complete the installation. Sometimes during the process, an issue (commonly called a ‘site defect’) is discovered which prevents the installer from continuing immediately with the job. This could include the discovery of electrical issues or on-site contaminants, like asbestos. If this occurs, the meter installer will provide you with information outlining the site defect, why it prevented installation, who is responsible for rectification works and who you should contact to discuss the matter further. Note that wiring issues associated with the circuitry in the home, the switchboard and the meter box remain the responsibility of the homeowner.   I'm a renter. There was a site defect during the digital meter installation. What do I do? All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to address the problem. AGL can guide you through the process.   I rent my property. Do I need my landlord's permission to install a digital meter? Where consent is required, AGL will seek it from whomever occupies the premises (i.e. the electricity customer). We don’t require permission from the landlord.   Can I get a digital meter for my new house/development? Yes. With the Australian Government’s Power of Choice reforms which came into effect in December 2017, all customers with new homes will have a digital meter installed. Simply contact us to arrange.   My new house/development will be completed after 1 December 2017. Which meter do I need? After 1 December 2017, when the new Power of Choice rules take effect, all customers with new homes will have a digital meter installed. Simply contact us to arrange.   Can my digital meter be remotely operated? Yes. Digital meters are equipped with remote functionality to be able to be read, disconnected and reconnected. These meters also have features to protect against hazards such as electric shock and fire damage. If you do not wish to have remote communications enabled on your digital meter, you can request this at the time of installation. Additional charges may apply for digital meters without remote communications and some products or services may not be available.   Is there only one type of meter? Can I choose the meter? There are different types of meters, each of which is capable of measuring a particular type of electrical installation. Which meter is installed at your property is determined by the electrical configuration at your site (for example, customers with a solar panel will need different metering to customers without a solar panel). We will ensure that you have the right meter for your needs.   What if I have solar? Some solar customers already have digital meters installed. But if you have solar and don’t have a digital meter you can definitely have one installed.   What technology do you use to send the readings back to AGL/ my retailer for billing? The meter data is collected from the meter using the secure 3G wireless communications network.   How secure are digital meters and communication networks that transmit data? Digital meters and their communication networks are equipped with advanced security features that prevent unauthorised access. The wireless links between digital meters and retailers like AGL are encrypted and cannot be disabled. These links do not use the internet, providing further security. No customer names or addresses are attached to the transmission of meter data.   How often will the meter data be read/collected? After installation, the meter will initially be read four times per day and that data will be sent to AGL at the end of each day. However, as the infrastructure continues to grow, the meters will be read remotely at half-hourly intervals.   Are digital meters accurate? Yes. Our digital meters are rigorously tested for accuracy. Our meters are pattern-approved by the National Measurement Institute to the standard metering accuracy level. In addition, we will monitor and conduct regular testing to confirm the accuracy of our meters.   Can I still take a reading from my digital meter? Yes. The LCD displays the options available to check your electricity usage. It depends on your meter type how you do this.   There are two buttons on all our meters that will cycle through the key information stored. One type of meter labels the buttons “Connect” and “Select”, the other type has the buttons colour coded Green “for connect” and Clear “for Select”.   In both cases, you simply press and release the Select button to step through each screen of data. Once you reach the last screen the next press will cycle back to the first screen. The screen will have a label number on the left side of the screen, and the reading on the right hand side. The screens are:   01: Standard Time and Date set in the meter. 03: Accumulated read of power used. 13: Accumulated read of power generated and fed into the grid (solar installations only). 07: Accumulated read of off peak load (this screen is only shown on meters that have an off peak hot water service).   What should I do if there is an interruption to my electricity supply? Call your local electricity distributor. In South Australia this is SA Power Networks and their number for faults and emergencies is 13 13 66. For all other states head to this distributor lookup tool to determine yours.   What if I live in an area with limited telecommunications coverage? A digital meter installation can still proceed, however, the meter technician will need to test the strength of the telecommunications signal to your property. If the signal in your area is weak, we may need to manually read your meter, which may mean you’ll still receive estimated bills. We’ll discuss these alternative arrangements with you if necessary.   I had a digital meter installed recently now I'm experiencing electricity supply issues. If you’re experiencing issues which you think are due to your digital meter, contact us and we’ll investigate.    What happens if my meter stops working? If your power is off and it appears your meter is not working, please call your local electricity distributor. In South Australia this is SA Power Networks, and their number for faults and emergencies is 13 13 66.  For all other states  head to this distributor lookup tool to determine yours.   Will the information on my bill change? The calculation of your bills won’t change. However, as analogue meters use start and end reads and digital meters don’t, this information will change slightly on your bill. When the meter is installed a welcome brochure will be left behind and this will contain some more information on how these changes will appear on your AGL electricity bill.   How can a digital meter help me save money? By recording your electricity usage more accurately and having that information provided to us remotely, you will have access to our online portal My AGL IQ. This terrific online tool will show you your actual electricity usage up to the end of the previous business day. If you are charged different electricity usage rates for different times of the day, by being informed about what times of the day you’re using your electricity, you can identify ways to move your usage to cheaper times of the day to save money. For example, if you run your washing machine during peak times, it will show you how much you used when you were running your washing machine during peak and, if you have cheaper off peak rates, you could consider running it at the off peak times instead which will save you money.   There are also other appliances available for purchase, such as in-home displays, that can track your usage in real time.   I’m finding it difficult to pay my bills on time and I’m concerned about my electricity being disconnected remotely. What are my options? AGL and other retailers are required to notify customers if a disconnection due to debt may occur. If you’re experiencing financial difficulties and have trouble paying your electricity bill on time, please contact us as soon as possible. AGL’s hardship program, ‘Staying Connected’, is designed to assist customers who are having a hard time paying their energy bills. Visit our Staying Connected page for more details.   Is my information secure and will it remain confidential? Absolutely. Digital meter data is secure and all personal information is confidential. No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is secured. For more details, view our Privacy Policy.   Will AGL sell my electricity use information to third parties? No. By law, your usage data can only be accessed by the meter reader, your energy retailer, and others who are entitled to it under the law (such as distribution networks, and other people who you specifically authorise).   Are there any changes to my customer rights if I have a digital meter installed? No. Having a digital meter installed does not affect your customer rights or the protections provided to you under the National Energy Retail Rules. You still have the right to seek and access energy concessions, rebates and hardship schemes offered by AGL, other retailers or the State Government (where applicable in conjunction with each scheme’s conditions). You also retain access to existing dispute resolution paths.   Will the remote reading interfere with other devices (phones, TV or radio)? No. The digital meter operates at a low frequency and power level and will not interfere with any other equipment.   Do digital meters meet Australian Safety Standards? Yes - all digital meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and meet current Australian Standards, including those related to safety. Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors. For more information, view the ARPANSA factsheet.   Do digital meters cause health issues, like sleep apnea or headaches? Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health'. For more information, visit: NSW: Are smart meters dangerous to my health? SA: Smart Meters QLD: Digital Meters VIC: Smart Meters Safety   What is Power of Choice? Power of Choice is a government-led, industry-wide program to provide consumers with more opportunities to make informed choices about the way you use electricity products and services.   Where can I find out more about Power of Choice? The Australian Energy Market Operator (Australia’s independent energy markets and power systems operator) and the Australian Energy Market Commission (which sets the rules that govern the electricity and natural gas markets) both offer information on the Power of Choice review and its resulting rule changes on their websites: AEMC - http://www.aemc.gov.au/Major-Pages/Power-of-choice AEMO - https://www.aemo.com.au/Electricity/National-Electricity-Market-NEM/Power-of-Choice   Each state government also has information available on Power of Choice:   QLD - https://www.dews.qld.gov.au/electricity/saving/digital-meter SA - https://www.sa.gov.au/topics/energy-and-environment/meters-and-bills/smart-meters NSW - http://www.resourcesandenergy.nsw.gov.au/energy-consumers/energy-providers/smart-meters-in-nsw VIC - http://victorianenergysaver.vic.gov.au/bills-pricing-and-meters/smart-meters-and-how-they-work
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A power outage can be inconvenient and frustrating, but here are a few ways to make it easier to cope with.   Experiencing a total loss of power can be a frightening thing. You could be watching TV or having dinner with the family, when suddenly you’re plunged back into the Dark Ages. Not fun.   First of all, don’t panic. Unless there’s a major emergency in your home or the local area, power outages are usually temporary.   If you think the outage poses a threat to your life or property – like a powerline has come down outside – immediately call 000 and talk to an emergency operator. They’ll provide instructions on what to do next.   If it’s not an emergency, stick your head outside to see if there are any other lights on in your street or area. If it’s just you, you should be able to see streetlights or other people’s house lights. Knowing this can help you swiftly find out why you’ve lost power.   There are a number of companies that supply electricity to various areas. You can use our electricity distributor lookup tool to find out who distributes power in your area. The companies are:   Victoria (electricity), New South Wales (gas): Jemena Electricity – 131 626. Victoria: United Energy – 132 099. Victoria: CitiPower – 131 280. Victoria: Powercor – 132 412. Victoria: AusNet Services – 131 799. Queensland: Energex  – 13 62 62 South Australia: SA Power Networks – 13 12 61. Your distributor is the first place to call to report your fault and have it investigated.   If you have access to the internet on a phone or tablet, you can visit our page on Emergencies and Outages, which will tell you if there’s a fault or emergency in your area. Rest assured that if the issue lies with us we’ll be doing everything we can to restore services as soon as possible. Check back regularly to see the status of the outage.   Planning ahead   So as not to get caught unawares by a power outage, a good thing to do is keep an AGL bill around, like on the fridge or in your bottom kitchen drawer. On the front of your bill you’ll find a Faults and Emergencies phone number. Also, keep a torch handy – either by the front door or on a key ring. There’s nothing worse than bumping your shin on a piece of furniture when moving around in the dark. This can also help you find the Faults and Emergencies contact number on your bill.   By following these simple tips you’ll be out of the dark as soon as possible.   ~Authored by Mark Gambino
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Login with your email address or verified mobile Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the 'Login email' tile Enter your new email and click ‘SEND CODE’ A one time code will be sent to your new email address Enter the code and click ‘SAVE’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
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If you recently called to update your login email address, you’ll need to click on the link in the email we sent you and enter the PIN provided to you by your customer service representative. The PIN only lasts for 24 hours.   If your PIN has expired and you can still log in using your mobile number or old email address, you can update your email online. Otherwise, please get in touch to complete the process.
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If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
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Keep on top of your account   The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.   Getting set up   You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth. Once you have an online ID, you can use this to access My Account and our app. My Account   Once you’re in, there’s a lot you can manage on your own. Here are some of the options:   organise your home or small business move get detailed information about your energy usage link your electricity and gas accounts in My Account view and pay your bills, with flexible payment options save your payment details choose to receive your bills via email set up Direct Debit update your personal details request a payment extension keep up with your AGL Rewards opt-in to Bill Smoothing register for SMS Pay. The AGL Energy App All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:   view information on your usage and charges if you have a digital smart meter you can track your cost to date and see a projection for your next bill view current and past bills enter your own meter reads pay your bill via credit card, bank account or PayPal update your contact details set up direct debit set up monthly billing.   Ready to get on top of your energy account?   Download the AGL App Get the AGL App for Android Get the AGL App for iPhone   Sign into My Account  
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The AGL Peak Energy Rewards Managed for You program is a pilot program which is testing new ways to reduce demand on the electricity grid to help ensure there’s enough energy for everyone, when it’s needed.   Between April 2018 and 31 March 2019, when the electricity grid is experiencing high demand, we’ll notify pilot participants that a “peak event” will occur.   After we install a new Schneider EVLink Smart Wallbox we’ll remotely pause it charging your electric vehicle during a peak event. Each peak event will run for up to two hours. You can opt out of each peak event:   before or during the event if you choose via the ChargeFox electric vehicle management app, which you can download to your smartphone. All the details of how to configure your ChargeFox electric vehicle management platform will be sent in your welcome pack, including how to opt out of peak events; you can also opt out up to four hours prior to the event by contacting the Electric Vehicles team from 9am to 5pm Monday to Friday on 1300 001 515.   After each peak event, the Schneider EVLink Smart Wallbox will automatically be returned to its previous power use.   In return for your participation in the entire two-hours of each peak event you’ll receive financial rewards. Combined financial rewards for your participation will be sent in November 2018 and April 2019.  
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  After you’ve registered for the program and accepted the terms and conditions, we’ll be in touch to organise for a certified electrician to visit your home and verify your air-conditioner’s compatibility for installation of three smart devices. The first on your switchboard, the second on the external air-conditioning unit and a third remote AC controller near your air conditioner.   If your home is compatible, the electrician will complete the installation of the three devices, including the smart air conditioning control device, at the same time as the home visit. If your air conditioner is compatible, we’ll help you set up the smart air conditioner controller app on your smartphone. You will then be sent an information pack with the full details of what to expect during the program.   If your home is not compatible unfortunately you are ineligible to participate, but we will reward you with a $50 Visa gift card to thank you for your expression of interest.
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  If you’re planning on moving, please contact us and let us know your future address. If it’s in NSW, we can check if your new property has a digital meter and if your new air conditioner is still eligible to participate.   If you have an electric vehicle, we can also discuss the potential options for moving your Schneider EVLink Smart Wallbox to your new property.
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  If you have registered but no longer want to participate in the Peak Energy Rewards program prior to 31 March 2018, you can email peakenergyrewards@agl.com.au.   After your hardware has been installed, you can opt out of the program by emailing peakenergyrewards@agl.com.au or calling AGL 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   Any devices which we have installed will need to be returned. We’ll organise an installer to come to your home to uninstall these.   For participants with an electric vehicle   If you have registered but no longer want to participate in the Peak Energy Rewards program prior to 31 March 2018, you can email ElectricCarPlan@agl.com.au   After your charging station has been installed, you can opt out of the program by emailing ElectricCarPlan@agl.com.au or calling AGL’s Electric Vehicle team on 1300 001 515 between 9am and 5pm AEST Monday to Friday. We’ll need to organise a time to come and uninstall the Schneider Smart Wallbox as you are no longer a participant.   To opt out of individual events, you can simply notify us via the ChargeFox EV app – we’ll send configuration details for the ChargeFox in your welcome pack. Or you can call us at least four hours prior to the event, if it is between 9am and 5pm AEST Monday to Friday.
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  After you’ve registered for the program and accepted the terms and conditions, our supplier’s specialist EV installer will be in touch to organise to visit your home and verify your smart meter and switchboard for installation of a Schneider EVLink Smart Wallbox charging station.   If your home is compatible, the EV installer will complete the installation of the Schneider EVLink Smart Wallbox charging station, at the same time as the site inspection. We will also provide you with details on how to set up ChargeFox electric vehicle management app on your smartphone.
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  During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”. The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control your air-conditioner by sending a signal to the smart devices which automatically changes your air conditioner power down to 50% of its normal power. To participate, you will need to ensure your Wi-Fi is connected so the devices can remotely change your air conditioner.   At the end of each peak event, we’ll send a signal to your air conditioner to change your settings back to manual. Don’t worry, we’ll make sure your air conditioner is always returned to working as it was before the peak event, and will only control your air conditioner during the set peak event unless you opt out.
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  Yes. However, if you are unable to attend then an adult member of the house with your written authority will need to be home during the home visit.
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  We’ll install three smart devices: one on your air conditioner and a second on your switchboard so we can remotely manage your air conditioner via your home’s WiFi network. A third device, a smart air conditioner controller, will be installed to provide you with pre-cool capability, in case your air conditioner is compatible. This device will also provide us visibility of the temperature and humidity in the room with your designated remote-controlled air conditioner, which will allow us to further understand and optimise your comfort.
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