Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.
Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App.
Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us on 131 245 and we’ll help set it up over the phone.
There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to:
make a payment over the phone, or
click on a link to view your account or to make a payment.
These communications may also threaten disconnection activity within 24 hours of contact.
They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:
Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or
You’ve been overcharged and we need your credit card in order to refund you.
These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:
Ignore it; and
Download the AGL App or go to My Account to check on your account balance, or
Call us directly on 131 245 to check whether we have been trying to contact you.
If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.
Remember, AGL will never
send you emails asking for personal banking or financial details, or
threaten disconnection within 24 hours of contact.
How the scams work:
You receive an email from a reputable energy company claiming that you owe them money.
The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
The email may contain the subject title 'Your AGL Bills Update ✔'.
The email may or may not be from your current energy provider.
The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
The email may direct you to click on a link to view your account, pay your bill or download an attachment.
If you click on the link, your computer may be infected with malicious software and your identity compromised.
If you 'pay' the amount, you will lose your money and may have your credit card details stolen.
How to protect yourself:
If you receive a suspicious email for outstanding energy usage - delete it immediately.
If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
Never click on the links from suspicious emails and delete them immediately.
For more information visit the Scam Watch website.
It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.
Don't have a copy of your bill? Your MIRN should also be featured on your natural gas meter - see our guide on how to read your meter.
Only if you live in Queensland.
However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.
We are aware of hoax phone calls being made to customers claiming to be from AGL. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes.
AGL takes the security of your information very seriously. Whilst AGL does contact customers to seek payment on overdue accounts, we will never threaten disconnection within an unreasonable timeframe if a payment cannot be made.
If you are unsure if a phone call was legitimately from AGL, please:
download the AGL App or go to My Account to check on your account balance, or
contact us on 131 AGL (131 245) to discuss any outbound contact we might have had with you and any outstanding payments on your account. If you have provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.
Installing a solar power system can result in a significant reduction of overall bill amounts.
A solar power system harnesses energy from sunlight via solar panels on the roof and converts it into electricity. Generating electricity in this way is considered environmentally friendly as it produces no direct greenhouse gas emissions.
With a net metered solar power system, the electricity that is generated is used by the home or business, and any excess electricity (where the solar power system is generating more than is being used in the home or business at any point in time) is fed back into the electricity grid.
With a gross metered solar power system, all the electricity that is generated is fed back into the electricity grid.
Customers with either a net or gross metered solar power system are paid for the excess electricity that is fed back into the grid in the form of Solar Feed-in credit on their electricity bills.
So a net metered solar power system reduces the amount of electricity that homes and businesses need to buy for use during the day. Plus, the Feed-in Credits for solar electricity not used by the home or business and fed into the grid helps off-set the cost of electricity that is purchased from the grid.
With a gross metered solar power system all the solar electricity generated is fed into the grid, for which the home or business will receive Feed-in Credits, but all the electricity used by the home or business is drawn from the grid and paid for under the customer’s energy plan.
Solar Feed-in tariffs, which are used to calculate Solar Feed-in bill credits, differ from State to State and may depend on when a Solar Feed-in agreement was entered into and the type of metering that is set up.
The amount of any solar Feed-in Credits received will depend on geographical location, the size of the solar power system installed and, in the case of net metered systems, the energy usage of the home or business at the time the solar power system is generating electricity.
Installing a solar power system reduces the size of electricity bills, and can significantly do so depending on size of the particular system installed. For more information about solar power systems, please visit AGL Solar or call the AGL Solar team on 1300 274 165.
Learn to Spot Scams and Spam ......Look for something JUST NOT QUITE RIGHT!
Phishing is a type of online scam where criminals send an email that appears to be from a legitimate company asking you to provide sensitive information or click on a link. Some phishing messages are an obvious fraud, others can be a bit more convincing. So how do you tell the difference between a real message and a phishing message. There is not one single technique but here are some hints.
1. The message contains a mismatched URL e.g. actual email address does not match name displayed
One of the first things you should check is whether the URL (eg. link to website or email address) actually matches the name displayed.
When you hover your mouse over the link or email address if it is different to the address that you can see, the message is probably fraudulent or malicious. For example, if you hover over a display sender name like “Stay Smart Online” it should appear as StaySmartOnline@ag.gov.au, not something like StaySmartOnline123445656@123.com.
2. URLs contain a misleading domain name e.g. microsoft.com.maliciousdomain.com
Criminals who launch phishing campaigns often depend on people either - not checking a link before they click or not understanding how a domain name is structured. For example a Microsoft webpage would always have microsoft.com at the end. For example
This could be OK
This is NOT OK (note the missing letters)
3. The message contains poor spelling and grammar
If a company sends out a message, it is usually reviewed for spelling, grammar, and legality etc. So if a message is filled with poor grammar or spelling mistakes, it probably did not come from them!
4. The message asks for personal information
No matter how official an email message might look, it's always a bad sign if the message asks for personal information. Your bank does not need you to send it your account number. It already knows it! Also, a company should never send an email asking for your password or credit card number.
5. The offer seems too good to be true
If the offer seems too good to be true - it probably is. If you receive a message from someone unknown to you making big promises e.g. you have won tattslotto - when you did not buy a ticket - the message is probably a scam.
6. You did not initiate the action
You get an email saying you won a car but you never entered a competition to win a car. If you get a message like this you can probably bet it is a scam.
7. You are asked to send money to cover expenses
A telltale sign of a phishing email is that you are asked for money - even if it is not in the first email.
8. The message makes unrealistic threats
If a message makes unrealistic threats it is probably a scam. An example of a threat message is - your bank emailing you saying that if you do not submit a form plus ID your account will be cancelled and assets seized.
9. The message appears to be from an official source e.g. government department
Official sources do not use email as their first form of contact. It will most probably be a scam.
10. Something just does not look right
Casino security teams are taught to look for anything that is JDLR - just doesn't look right! If it looks off, it probably is! This also applies to email messages. If you receive a message that seems suspicious, it's usually in your best interests to avoid acting on the message. Do not click on links, download files or open attachments in emails from unknown senders. It is best to open attachments only when you are expecting them and know what they contain, even if you know the sender.
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.
With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.
You can take one month off your Bill Smoothing payments each year. We’ll simply smooth that amount over the remaining months of your 12-month term.
For example, if you make your Bill Smoothing payments weekly, you can take four weeks off individually or consecutively.
It’s up to you when and how you’d like to take your payment holiday.
We encourage you to set up Direct Debit with your Bill Smoothing service. Once set up, your payment amount is automatically deducted from your nominated bank account at your nominated payment date.
There are other payment options available. To find out more, view our payment and billing options.
If you do have Direct Debit set up, make sure your account has sufficient funds for the bill amount to be paid, otherwise, a dishonour fee may be charged. Bank transaction fees and Government taxes may also apply.
To keep monthly payments predictable, we set payments on the same date per month within the first 28 days of the month. Also please note for credit card payments, we only accept Visa and Mastercard. A payment processing fee may apply (GST inclusive).
To get started, here's what you should have ready to go:
a form of a personal identification, such as your driver's license, Medicare card, or passport
a valid email address
your flybuys number if you want to receive points for signing up and paying your bill
Once you're ready, choose an electricity or gas plan that suits your needs and complete the online application. Or for more information, contact us on 131 245.
No. Your privacy is important to us.
Our team will assist you with compassion and understanding that includes keeping your information confidential.
eGift Cards and eVouchers are sent by email and delivery time will vary depending on the product you’ve ordered:
Digital movie vouchers are processed within a few minutes.
eGift cards from Myer and Wish (Woolworths, Big W, Dan Murphy's, Caltex, BWS and Woolworths Liquor) may take up to 12 hours to be delivered.
All other eGift cards may take 5 business days, depending on your payment method.
If you have not received your eGift card or eVoucher within the above timelines, please carefully check your email inbox including your junk mail.
You may qualify if you are a South Australian resident.
The South Australian Energy Rebate recently increased to $217.90 per year or $ 0.6567 (GST excl) per day. The full amount of the concession you are entitled to will be paid through your electricity bills.
To be eligible you must hold one of the following concession cards:
A Pensioner Concession Card or DVA Gold Card (TPI, EDA or War Widow).
A Centrelink Health Care Card (including a low income health care card).
A Commonwealth Seniors Health Care Card.
Receive an eligible Centrelink allowance:
You are eligible to claim a concession if:
The address for which you are claiming the concession is your principal place of residence.
Your name appears on your electricity bill and
You are not living with anyone who has an income of more than $3,000 per year, unless they are your spouse/domestic partner/dependant, or they receive an allowance from Centrelink or the Department of Veterans’ Affairs.
Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp
How to Apply?
In South Australia the Energy Bill Concession Scheme is administered by the Department for Communities and Social Inclusion (DCSI). Your application must be submitted to them directly for processing. For more information about eligibility and application forms, please visit the Department for Communities and Social Inclusion (DCSI) website or call the DCSI Concessions Hotline on 1800 307 758.