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UPDATED 17th October 2017    We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.    There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.      Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.                                                                         
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Moving house? Let us help you understand the process.   Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday.    Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.   Make sure your home is ready to connect Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.   Move in, power on guaranteed If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day until your power is on^   Do you have a life support machine at your property? If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.  Call 131 245, to register your life support machine.   Moving tomorrow? To be connected on the next business day, call us before 1pm Monday to Friday on 131 245 .   Need extra help? See our top Moving FAQs or chat with us now.   ^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
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Note:  This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on  How to read your gas & electricity meter.   If you live in VIC,  you’ll have one of the meters pictured below installed. Have a look to see which one is yours.  For NSW, QLD or SA please see our FAQ for Digital Meters.     Type 1 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display. If available, check the configuration reference guide on the meter to determine which display you’ll need to read. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable), including all leading zeros.   Note: The screen above shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total kWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.   Reading for this digital electricity screen is: 86798   Type 2 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice, AGL App or My Account to confirm how many registers you have.   Reading for this digital electricity screen is: 03351   Type 3 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 0001848 Type 4 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 001202 Type 5 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 002282
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You can update your postal address online from the 'Personal Details' tab in My Account.
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Considering switching to AGL? Let us help you understand the process.   You don’t need to notify your old electricity provider of your decision to switch, we will take care of this on your behalf. You have a 10 business day cooling off period during which you can contact us to cancel your contract for any reason without incurring Early Termination Fees. This cooling off period runs from the date on which you receive your welcome pack containing the Product Disclosure Statement and General Terms. The switching process can take up to 10-90 business days. It is important to understand that the switch will not take place on the date you signed up, it will take place on your next meter read. Your distributor will carry out an actual reading of your meter, which will allow you to get a final bill from your current retailer. If you live in Victoria and have a smart meter, this process will take up to 5-10 business days. Once we have your final meter read, you will receive an email from us confirming your transfer to AGL! You can now log in to My Account and manage your energy usage. If you have a smart meter you will be able to see your usage information straight away, otherwise for basic meters and gas customers, you can view this info as soon as you receive your first bill. Ready to switch? Signing up is easy – just fill out the online application form and select an electricity or gas plan that suits your needs. If you’d like to view our plans first, simply visit our energy plans page. Recently signed up but can’t access My Account? View our FAQ.
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  Given that household appliances can account for almost a third of a household’s energy use, it makes sense to check that they are running as efficiently as possible to help reduce the amount of energy that a non-energy efficient version of that appliance would use.   We know that energy efficiency can seem confusing, but there are several tools to help you.     Where should I start?   If you’re buying a new appliance check the Energy Rating Label to see how energy efficient it is ­– more stars means a better rating.   But energy efficiency doesn’t start and finish with the Energy Rating Label.   The way in which you use your appliances also makes a difference to energy usage. For instance, using the cold wash cycle consumes less energy than washing your clothes in hot water.     How can I check the energy rating of my current appliances?    If your existing appliance was made after 2000, check the Energy Rating Label to see how efficient it is.   The government’s Energy Rating App is also a great source of information on the running costs of your household appliances.     Which household appliances consume the most energy?   Homes can use a third to half of their energy for heating and cooling.  Other big home energy users include hot-water systems.   Some home appliances can chew up a surprising amount of energy. For example, a large-screen TV can generate more greenhouse gases per year (if you watch it for six hours a day) than a family fridge does.     What about energy-saving power boards?   Energy-saving power boards have been developed to help reduce the energy usage of appliances, allowing you to easily switch appliances off stand-by.   Additionally, don’t forget the importance of maintaining your appliances. When appliances run more efficiently it can have a positive impact on your energy usage. 
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Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity meter.   All digital meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.   The following information relates to Active Steam Meters, you'll see it labelled with an Active Stream logo, affixed on the terminal cover.  If you live in New South Wales, Queensland or South Australia, you’ll have one of the meters pictured below installed. Have a look to see which one is yours. For Victoria please see our FAQ on Electricity Digital Display meters.       Meter type: ‘Mk10D’ – Three phase, one element:     The table below shows meters register, LCD Label and Description.    Register LCD Description F03D 01 Standard Current Date and Time 1E00 03 Excess energy consumed by customer IE10 13 Excess energy exported by customer       Meter type ‘MK7C’ – One phase, one element:     LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer       Meter type ‘MK7A2’ – One phase, two element:     LCD Description As Per Configuration 01* Standard Current Date and Time 03* Excess energy consumed by customer 13* Excess energy exported by solar system 07* Total energy consumed by customer’s hot water 43 This register should record zero 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   *Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)   PFIT Solar Configuration   LCD Description As Per Configuration 01 Standard Current Date and Time 03 Excess energy consumed by customer's load 13 This register should record zero for PFIT meters 07 Total energy consumed by solar system 43 Total energy produced by customer solar system 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   * Lasdt updated 13th Feb 2018.
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You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.   If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
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The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.
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Absolutely. We can connect gas and electricity for you at your new address.  Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.   Learn more about  moving home .
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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It’s your Delivery Point Identifier. If you live in NSW, this number uniquely identifies your gas meter and can be found on the back of your gas bill.
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No. In most cases, the same electricity rates that applied to your analogue meter will apply to your digital one.
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You’re best calling the Electricity Distributor for your area immediately.   If you don’t know who your Distributor is, simply use our online tool to find their details.
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Discover new plans and compare offers by visiting our website.   If you need some help figuring out which plan will better suit your energy needs, chat to one of our energy specialists via webchat. If you’re having trouble paying, we can give you a little more time or provide you with assistance.   See if you’re eligible for a payment extension. Click here to view your payment extension options via My Account.  Check whether you qualify for a payment plan, relief scheme or a government funded concession.  See a full list of AGL’s payment options. Not sure what’s right for you?  Speak to our helpful team via webchat or Call 131 245  Option 2 (Self Service) >> Option 2 (Account Balances & Payments). Have your account number and recent bill handy.
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Like with analogue meters, all new digital electricity meters are owned, read and maintained by the meter provider. If or when we offer to install a digital meter at your home or business, it will remain owned by Active Stream, a subsidiary company of AGL.
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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Simply follow these three steps:   Locate your switchboard and check that the hot water main switch is on. Press and hold the green coloured ‘boost’ button on the top right-hand-side of your electricity meter for at least 5 seconds. Wait one hour for the water to heat up to the optimum temperature.  
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