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UPDATED 17th October 2017    We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.    There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.      Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.                                                                         
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If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
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  If you have registered but no longer want to participate in the Peak Energy Rewards program prior to 31 March 2018, you can email peakenergyrewards@agl.com.au.   After your hardware has been installed, you can opt out of the program by emailing peakenergyrewards@agl.com.au or calling AGL 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   Any devices which we have installed will need to be returned. We’ll organise an installer to come to your home to uninstall these.   For participants with an electric vehicle   If you have registered but no longer want to participate in the Peak Energy Rewards program prior to 31 March 2018, you can email ElectricCarPlan@agl.com.au   After your charging station has been installed, you can opt out of the program by emailing ElectricCarPlan@agl.com.au or calling AGL’s Electric Vehicle team on 1300 001 515 between 9am and 5pm AEST Monday to Friday. We’ll need to organise a time to come and uninstall the Schneider Smart Wallbox as you are no longer a participant.   To opt out of individual events, you can simply notify us via the ChargeFox EV app – we’ll send configuration details for the ChargeFox in your welcome pack. Or you can call us at least four hours prior to the event, if it is between 9am and 5pm AEST Monday to Friday.
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You can pause your trades for as long as you need, and AGL Solar Exchange will stop trading on your behalf.   You can restart your trading activity at any time in just a click of a button.
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To participate in AGL Solar Exchange you must have a digital meter installed at your property. Not sure if you have a digital meter installed? An AGL energy expert will assess your meter type as part of the sign up process. You don’t need any additional hardware in order to participate.
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As soon as you sign up to the platform you can start trading with other participants who have joined AGL Solar Exchange. Alternatively, you can invite eligible friends and family and trade with them too.   Trading with friends and family is great if you want to help them save on their electricity or give a friend who has gone solar a high-five (and a bit of extra money in their back pocket) for helping the environment. You’ll pay a little extra on your AGL electricity bill when you choose to be generous with the people you care about.   If you have more exchanges to make after trading with your friends and family, you will then move into trading with the AGL Solar Exchange community where you can achieve bill savings for yourself, help others save on their bills, or reward others for going solar. If you don’t invite any friends or family to join you on AGL Solar Exchange, you’ll trade exclusively with the trading community.
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When trading with the AGL Solar Exchange community, your trade settings need to align with your trading partners’.   For example, let’s say you have solar and have chosen trade settings that will aim to help you maximise your savings. Your trades will be matched by AGL with a Buyer who wants to pay a little more than their current AGL electricity tariff as a reward for doing something great for the environment by installing solar.   If you and your trading partners’ settings and underlying solar export and usage profiles don’t match, a match will not be successfully executed.
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When trading with the AGL Solar Exchange community, your trade settings need to align with your trading partners’.   For example, let’s say you don’t have solar and have chosen trade settings that will aim to help you save on your AGL electricity bill. Your trades will be matched by AGL with a Seller who is happy to share their solar savings with others. This could mean a debit on their electricity bill, and a credit on yours – depending on your final trade balance at the end of your billing cycle.   If you and your trading partners’ settings and underlying solar export and usage profiles don’t match, a trade will not be successfully executed.
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AGL will take care of all your trades once you have set up your preferences.   You can pause your trading at any time, if you’re going on holidays or can’t check into the platform for a period of time.   To manage your trade settings simply log in to the AGL Solar Exchange platform.
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Yes. AGL Solar Exchange is open to current AGL residential customers located in Victoria, who have a digital meter. If you’re not currently an AGL customer, you’ll need to switch to AGL before taking part in the program. Switch to AGL Essentials™ – our low rate energy plan with rates fixed for 12 months.* Available only with monthly e-billing and direct debit. View AGL Energy Price Fact Sheets.   *AGL Essentials is not available to customers on a demand tariff or where supply is unmetered, measured through a standalone bulk hot water meter or measured through a manually read interval meter.
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If at any stage you choose to leave the AGL Solar Exchange trial, please notify us by emailing aglsolarexchange@agl.com.au.   Exiting the trial will not terminate your AGL electricity plan.   You can temporarily pause your trading activity by selecting that option from within the platform.
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The Network Costs associated with transporting electricity and gas from their generation or production source to homes and businesses make up the largest part of customers’ energy bills (see explanations of Network Costs, "Why electricity costs what it does" and "Why gas costs what it does" above).   Increased Network Costs have been a major factor increasing the costs to retail business in supplying gas and electricity to their customers.   In particular, the electricity Distribution infrastructure, including the poles and wires, sub-stations and meters has required investment for both maintenance and upgrading. The investment is necessary for a variety of reasons, including updating ageing infrastructure to maintain reliability and to keep pace with growing Peak time electricity demand.   Many of today’s appliances and lifestyle choices involve the use of large amounts of electricity. Widespread use of large flat-screen TVs, gaming consoles, personal computers, mobile devices, air conditioners, dish washers, clothes dryers, brilliant down lights and heated pools in modern homes in expanding cities has required this increased investment.
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We understand that some of our customers have been impacted by the extreme weather events across south and eastern Australia.   Affected customers facing financial hardship following these events should call AGL on 131 245 to discuss support available.
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Try again, remembering that passwords are case sensitive. You have five login attempts before you’ll be locked-out of your account.   If you’ve forgotten your password, simply click ‘Forgotten your password?' on the login page and we’ll send a new temporary password to your email address.
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No problem. Get in touch 24/7 by calling 133 835 and we’ll send you a temporary password.
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That depends on what you need. Talk to our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column in the 'My Energy' section of AGL Energy Online if you need:   a meter to be removed or disconnected your meter’s tariff codes checked, or to find out the Meter Data Provider (MDP) for your site.   To request 15/30 minute interval data or COSS reports using AGL Energy Online, go to the 'Help Centre' under 'My Energy' and select 'Metering, Data, Connections' from the drop down menu under 'Create an Enquiry'.
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If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.
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If you're an existing customer, select 'Help Centre' under 'My Energy'. Select 'Quote request' from the drop down menu under 'Create an Enquiry' and submit your request.   If you're a large business customer considering a move to AGL, please make your request here.  
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At the moment, sourcing power from wind, hydro and solar generators costs more than older sources such as coal, as these generators must have been built after 1997 to be GreenPower accredited. 
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  You can change to flexible pricing by calling the AGL Customer Service Centre 24/7 on  131 245 .
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