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The heating value is used to calculate the amount of energy (megajoules) contained in gas, which is impacted by temperatures and pressures at different geographical locations. AGL needs to calculate your bills by using the heating value, which is provided by your Gas Distributor (they’re responsible for reading your meter, along with the gas pipes and meters in your street).
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Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more. To update your name or date of birth, call us on 131 245. A member of our customer service team can verify who you are and help you out.   If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
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If you’re an AGL customer:   Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process. If successful, you’ll be taken to the My Account homepage. Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
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You can cancel your Direct Debit arrangement online or by calling us anytime on 131 245.   Looking to set up direct debit? Visit this article here.
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If you have recently requested a meter exchange, please find important information below in preparation, specific to your location.     Queensland Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     Queensland Solar Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     New South Wales Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     New South Wales Solar Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     South Australia Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     South Australia Solar Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/      
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Customers and non-customers should be aware of an AGL-branded email scam that is  falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.   The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.   AGL will never email you to ask for your personal banking or financial details.  Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.   Anyone receiving this suspicious email should: Forward it to spam@agl.com.au. Flag the email as ‘spam’ or junk in your inbox. Delete the email immediately.   Please do not open or click on any links within the email.     For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.    
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No, all of our current plans come without lock in fees, giving you the freedom to pick whichever plan suits you best.   See here for when an exit fee might apply.
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UPDATED 17th October 2017    We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.    There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.      Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.                                                                         
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If you’re looking to save energy and reduce your energy bills there’s more to it than just switching appliances off. You also want them to run as efficiently as they can while they’re on. That’s why energy ratings are important.   An appliance with a good energy rating uses less energy than one with a less efficient rating, and can save you money in the long term on your energy usage.   What is an energy rating?   You’ve probably seen the energy rating stickers on the front of many common appliances.   The Energy Rating Label or ERL system is a joint initiative of the Australian Commonwealth, state and territory governments, as well as the New Zealand government.   It allows you to quickly compare the energy efficiency of similar appliances.   The sticker shows from one to six or ten stars. A higher number of stars means the appliance is more energy efficient. It also shows an annual energy usage figure in kilowatt hours (kWh) per year.   Why should I pay attention to energy ratings?   The Energy Rating Label allows you to consider the energy usage of an appliance in addition to its price and other features.   Appliances can account for up to 30% of a home's energy usage. So, using an energy-efficient appliance can save you energy and money on your energy usage and helps you do your bit to reduce greenhouse gas emissions over the lifetime of the product.   Do appliances with good energy ratings cost more?   Not necessarily. Pricing depends on the appliance’s features and brand as well as the energy rating. Sometimes models with high star ratings can cost more. However, choosing a cheaper product with a lower star rating could end up costing you more in running costs (ie. energy usage costs) over the longer term.   You can use the energy label like a " second price tag" to help you decide which appliance to buy, and consider how much it might cost to run.   And, depending on where you live, there could be  rebates available to assist you with purchasing more energy-efficient appliances.   Which appliances can I compare?   The energy rating label is mandatory for appliances including:   Air conditioners. Clothes dryers. Washing machines. Computer monitors. Dishwashers. Freezers. Refrigerators. Televisions. While energy ratings are important in making an informed decision about which appliance to buy, the way in which you use your appliances also makes a difference to energy usage.   AGL offers energy-efficient Smarter Living appliances – from heating and cooling to hot water and lighting. An AGL Home Energy Check Up could also help.   Find out more about making sure appliances are energy efficient.   ~Authored by Emma Sorensen  
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*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:   https://www.sa.gov.au/topics/emergencies-and-safety/extreme-weather-event-14-september     --------------   UPDATE - 29/09/16 (1:38pm) -   AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.   ---------------   AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia. The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.   Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms.  AGL also is suspending bill collection activity in South Australia while we evaluate the impact.   AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).   At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.   AGL’s wind farms also are on standby to generate, subject to network availability.
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Yes. AGL is pioneering virtual power plant technology as part of our demonstration project, with 1,000 battery installations being rolled out in metropolitan Adelaide. This offer is currently only available in eligible suburbs in metropolitan Adelaide.   If you do live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.   If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, search online for your manufacturer's instructions and follow these carefully to try and relight it.   If you’re unable to relight your unit’s pilot light, please call AGL on 131 766. We have an answering service that can help you outside business hours.
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It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.    Don't have a copy of your bill? Your MIRN  should also be featured on your natural gas meter - see our guide on how to read your meter.   
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The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.   From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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AGL’s Virtual Power Plant makes battery technology affordable for everyday South Australian households, by heavily subsidising the price for participating customers.   A battery can help you to use more of the solar energy you produce when the sun isn’t shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less energy from the grid, you could help lower your electricity bills.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance.   Speak to an AGL battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Are you sick and tired of never having money left in your bank account at the end of the month? Rest assured this is one of the biggest concerns that most small business owners have. We work really hard, we offer great products and services, but the money just seems to disappear.   The most common ways that small business owners waste money every year is for the simple reason that they miss opportunities to save money by regularly monitoring their business; I know that I was guilty of this for many years.   It doesn’t take much to save thousands of dollars each year and, in some instances, these savings can make the difference between a business being profitable or not.   From my experience there are six common ways that small business owners waste money.   They don’t negotiate   Most small business owners tend to be quite conservative in their approach when it comes to negotiating. By simply asking for a better price or a better deal, more often than not you will be rewarded with a discount.   I work with many small business owners who negotiate on every single purchase they make and I’m continually amazed by how much money they save each year.   Small office costs eventually add up   Small essential items like stationery and office supplies have a way of adding up. It can be easy to overlook these expenses, as they are generally small purchases that add up over time. Be diligent when ordering new supplies and you could save your business a considerable amount of money. It doesn’t mean that you have to be tight when purchasing supplies but instead monitor inventory and the cost of purchasing supplies more closely.   They pay late fees on bills   Many small businesses pay too much in bank and credit card fees because they miss payment deadlines. While paying late fees is not generally related to cash flow, it is a result of disorganisation that can be easily avoided.   The best way to avoid paying late fees is to take five minutes to set up automatic payments on your regular bills, which could in turn save you hundreds of dollars a year.   They don’t involve the team in cost saving initiatives   Business owners tend to take on the role of cost cutting without any assistance, but I’ve found that if you ask your team to play a part they will happily oblige. Offer employees rewards, make it fun and treat cost saving as a priority.     Bookkeeping & record keeping are not considered a priority   Typically this tends to manifest with business owners who don’t know if they are making money or losing money. Bookkeeping provides essential information for any business and if you are not monitoring figures closely, it can be really easy for money to slip through the cracks. Know your numbers inside and out.   They don’t review utilities costs regularly   Utilities form a significant part of ongoing monthly expenses for small businesses. For this reason alone, small business owners should monitor and measure costs regularly to assess daily potential savings.   It is a great idea to contact your service providers regularly to make sure you are on the best tariff possible and  have access to the right services to suit your business needs. One quick phone call could end up saving your business a lot of money.        Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness     AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 
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The supply charge also known as the service charge (or service to property charge), is the charge that applies for supplying electricity to your premises for each day of the billing period, regardless of how much electricity you use. Electricity daily supply charges may vary depending on the electricity network region you are connected and what type of tariff you are on. To arrive at the supply charge on your bill, we multiply the daily rate by the number of days your energy is supplied.
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1. Log in to My Account 2. Download PDF Bill 3. Your approximate date for your next scheduled meter read can be found on page 2 of your bill under the section 'Your electricity supply details'   Need more help reading your bill? View our bill explainers 
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Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees:    Staying Connected Customers Customers registered for a Concession Life Support Customers Customers receiving large print bills Some multisite customers Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio
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