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Do you find energy discounts confusing? Just want access to simple, low rates? Then AGL Essentials may be the plan for you. Available for both gas and electricity, AGL Essentials offers low usage rates, that are fixed for 12 months.   This easy to understand plan keeps it simple with no discounts or deals, that saves you the trouble of working out what you'll actually pay for your electricity or gas after discounts have been calculated. It’s now available to our customers in New South Wales, South Australia, Queensland and Victoria. Below you’ll find answers to frequently asked questions about AGL’s latest plan. What will happen to my energy plan after 12 months? Your energy plan includes a benefit of your rates being fixed for 12 months. That will continue to be the case for a further 12 months unless we write to you advising otherwise. When will I receive a price change? As your energy plan period includes rates that are fixed for 12 months, they won’t change during that period. Prior to the end of the first 12 months, we will write to you advising of any rate changes.   What are the benefits of this plan over other available AGL products? This plan has simple low usage rates without confusing discounts, and is fixed for 12 months. There are a couple of conditions for this plan, such as: Monthly billing – you’ll receive your electricity bill from us each month. (Victoria only) Direct Debit – bills must be paid via Direct Debit. eBilling – you’ll receive your bills by email. How can I manage my account? Your AGL Essentials energy plan can be managed online via My Account or the AGL Energy App. Using these online tools, you can monitor your usage, update your account details, and view and pay your bills 24/7.   What if I don’t want to be on ebilling, monthly billing (VIC) or Direct Debit? These are mandatory for the AGL Essentials plan. You can view all of our plans online if you’d prefer to see what might suit you best. Otherwise, visit our energy rates and plans and select AGL Essentials TM      
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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If you’re looking to save energy and reduce your energy bills there’s more to it than just switching appliances off. You also want them to run as efficiently as they can while they’re on. That’s why energy ratings are important.   An appliance with a good energy rating uses less energy than one with a less efficient rating, and can save you money in the long term on your energy usage.   What is an energy rating?   You’ve probably seen the energy rating stickers on the front of many common appliances.   The Energy Rating Label or ERL system is a joint initiative of the Australian Commonwealth, state and territory governments, as well as the New Zealand government.   It allows you to quickly compare the energy efficiency of similar appliances.   The sticker shows from one to six or ten stars. A higher number of stars means the appliance is more energy efficient. It also shows an annual energy usage figure in kilowatt hours (kWh) per year.   Why should I pay attention to energy ratings?   The Energy Rating Label allows you to consider the energy usage of an appliance in addition to its price and other features.   Appliances can account for up to 30% of a home's energy usage. So, using an energy-efficient appliance can save you energy and money on your energy usage and helps you do your bit to reduce greenhouse gas emissions over the lifetime of the product.   Do appliances with good energy ratings cost more?   Not necessarily. Pricing depends on the appliance’s features and brand as well as the energy rating. Sometimes models with high star ratings can cost more. However, choosing a cheaper product with a lower star rating could end up costing you more in running costs (ie. energy usage costs) over the longer term.   You can use the energy label like a " second price tag" to help you decide which appliance to buy, and consider how much it might cost to run.   And, depending on where you live, there could be  rebates available to assist you with purchasing more energy-efficient appliances.   Which appliances can I compare?   The energy rating label is mandatory for appliances including:   Air conditioners. Clothes dryers. Washing machines. Computer monitors. Dishwashers. Freezers. Refrigerators. Televisions. While energy ratings are important in making an informed decision about which appliance to buy, the way in which you use your appliances also makes a difference to energy usage.   AGL offers energy-efficient Smarter Living appliances – from heating and cooling to hot water and lighting. An AGL Home Energy Check Up could also help.   Find out more about making sure appliances are energy efficient.   ~Authored by Emma Sorensen  
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AGL’s Virtual Power Plant makes battery technology affordable for everyday South Australian households, by heavily subsidising the price for participating customers.   A battery can help you to use more of the solar energy you produce when the sun isn’t shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less energy from the grid, you could help lower your electricity bills.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance.   Speak to an AGL battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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UPDATED 17th October 2017    We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.    There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.      Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.                                                                         
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Find out who your local distributor is in your area by using our Lookup Tools:   Distributor Lookup Tool Gas Distributor Lookup Tool From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.    If they are not able to assist you then please call us on 131 245 (available 24/7) and we can see what information that we find out. 
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Are you sick and tired of never having money left in your bank account at the end of the month? Rest assured this is one of the biggest concerns that most small business owners have. We work really hard, we offer great products and services, but the money just seems to disappear.   The most common ways that small business owners waste money every year is for the simple reason that they miss opportunities to save money by regularly monitoring their business; I know that I was guilty of this for many years.   It doesn’t take much to save thousands of dollars each year and, in some instances, these savings can make the difference between a business being profitable or not.   From my experience there are six common ways that small business owners waste money.   They don’t negotiate   Most small business owners tend to be quite conservative in their approach when it comes to negotiating. By simply asking for a better price or a better deal, more often than not you will be rewarded with a discount.   I work with many small business owners who negotiate on every single purchase they make and I’m continually amazed by how much money they save each year.   Small office costs eventually add up   Small essential items like stationery and office supplies have a way of adding up. It can be easy to overlook these expenses, as they are generally small purchases that add up over time. Be diligent when ordering new supplies and you could save your business a considerable amount of money. It doesn’t mean that you have to be tight when purchasing supplies but instead monitor inventory and the cost of purchasing supplies more closely.   They pay late fees on bills   Many small businesses pay too much in bank and credit card fees because they miss payment deadlines. While paying late fees is not generally related to cash flow, it is a result of disorganisation that can be easily avoided.   The best way to avoid paying late fees is to take five minutes to set up automatic payments on your regular bills, which could in turn save you hundreds of dollars a year.   They don’t involve the team in cost saving initiatives   Business owners tend to take on the role of cost cutting without any assistance, but I’ve found that if you ask your team to play a part they will happily oblige. Offer employees rewards, make it fun and treat cost saving as a priority.     Bookkeeping & record keeping are not considered a priority   Typically this tends to manifest with business owners who don’t know if they are making money or losing money. Bookkeeping provides essential information for any business and if you are not monitoring figures closely, it can be really easy for money to slip through the cracks. Know your numbers inside and out.   They don’t review utilities costs regularly   Utilities form a significant part of ongoing monthly expenses for small businesses. For this reason alone, small business owners should monitor and measure costs regularly to assess daily potential savings.   It is a great idea to contact your service providers regularly to make sure you are on the best tariff possible and  have access to the right services to suit your business needs. One quick phone call could end up saving your business a lot of money.        Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness     AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 
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The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.   From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
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First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.   If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, search online for your manufacturer's instructions and follow these carefully to try and relight it.   If you’re unable to relight your unit’s pilot light, please call AGL on 131 766. We have an answering service that can help you outside business hours.
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The heating value is used to calculate the amount of energy (megajoules) contained in gas, which is impacted by temperatures and pressures at different geographical locations. AGL needs to calculate your bills by using the heating value, which is provided by your Gas Distributor (they’re responsible for reading your meter, along with the gas pipes and meters in your street).
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Yes. We’ll need your home to stay connected to the electricity grid to be a part of AGL’s Virtual Power Plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you do not have stored energy in your battery.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Check out AGL Bill Smoothing to see how we can help take the surprise out of your energy bill[s].   What is bill smoothing?   AGL bill smoothing is a payment plan that creates a regular estimated bill. It works by splitting the estimated total cost of your energy bills over the next 12 months into equal monthly, fortnightly or weekly instalments.   The bill amounts are, as the name suggests, ‘smoothed out’ – or averaged over a year.   What are the advantages of bill smoothing?   Bill smoothing is designed to take the surprise out of your energy bill[s], by splitting the estimated cost into smaller instalments spread over 12 months.   Bill smoothing reduces the impact of seasonal energy use (for example high heating or cooling costs).   It also has the benefit of making your energy costs more predictable and easier to manage, allowing you to plan your budget and cash flow.   Will I still receive statements?   Yes. With Bill Smoothing you continue to receive account statements on your usual quarterly billing cycle. The statements include information about your energy usage, so you can monitor how, where and when you use energy throughout the year.   If you are signed up to Bill Smoothing, we will review your estimated instalments each billing period. You will be notified, when you receive your bill, of how you are tracking and whether any changes are required to your Bill Smoothing arrangement.    How do I set up Bill Smoothing?   Bill Smoothing is available to residential and small-business customers.   You can set up Bill Smoothing online using My Account or by contacting us. And of course we will confirm all details and instalment amounts with you in writing.   What if I need to cancel a Bill Smoothing plan?   If you wish to cancel an existing Bill Smoothing plan, please  contact us. You will need to pay any outstanding amount owing on your account, and you will receive a refund if you have overpaid. If you pay by direct debit, please contact us at least three business days before your next payment is due.   What if I move house?   Your Bill Smoothing plan will be automatically cancelled if you move house (as your usage will change too). Log in   online using  My Account,  or contact us if you would like to set up a new Bill Smoothing plan for your new house.   What if my payment amounts have changed?   If you’d like more information about your payment amounts you can contact web chat team here or call us to discuss. We will review your Bill Smoothing payment amounts at each bill against your actual usage to ensure you’re never paying too much or too little towards your actual annual usage.    What other payment arrangement options are there?   AGL offers a range of flexible billing options with various payment options to suit everyone.   Bill Smoothing is a really helpful payment plan that takes the surprise out of your energy bill.   Visit My Account to sign up.
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No. In most cases, the same electricity rates that applied to your analogue meter will apply to your digital one.
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Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees:    Staying Connected Customers Customers registered for a Concession Life Support Customers Customers receiving large print bills Some multisite customers Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio
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1. Log in to My Account 2. Download PDF Bill 3. Your approximate date for your next scheduled meter read can be found on page 2 of your bill under the section 'Your electricity supply details'
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After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, chat with us online ,  we’ll be happy to help.
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If you receive a paper bill from AGL you may incur a fee of $1.75 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery.   Exemptions from the paper bill fee can be found here.   Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, set this up in  My Account.   We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.
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We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to AGL about installing solar could be the answer, because of many benefits.   How does solar energy work?    Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.   How solar can reduce your energy bills   Installing solar energy can help reduce your energy bills in two key ways:   You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid. You could be entitled to a tariff for any excess power you sell back to the grid.   The key environmental benefits of solar   AGL uses solar panels which are high quality, efficient and long lasting.   Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.   And, once installed, solar energy does not produce any greenhouse gas emissions.   The costs of solar energy   There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.   If you pay for the solar system upfront, you can start saving immediately. If you don’t have the finances to pay upfront, AGL offers flexible finance to make it easier to enjoy solar.   And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.   There are also government incentives available for installing renewable energy like solar, including the Small-scale Renewable Energy Scheme (SRES).   AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy usage and your budget.   Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.    
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We are aware of an unsolicited email that you may have received from AGL containing one of the following subject titles: “OVERDUE INVOICE” “RE: OVERDUE iNVOICE” Whilst we investigate further, if you have received this email please delete it. Do not click on any links or content from the email.   If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away.   If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3.   AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.   For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
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