FAQs

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  The first year of the AGL Peak Energy Rewards Managed for You program runs from 31 March 2018 until 31 March 2019.
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If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.     By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up-to-date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.   See eligibility criteria and register your life support machine with AGL today by calling 131 245.
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No. While you do not buy or sell solar energy, AGL Solar Exchange does give you access to potential solar savings by purchasing Solar Tokens, which are a representation of the solar energy that participants export to the grid.   It’s a new way to harness the power of the sun without installing panels.
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  Warranty information for the Tesla Powerwall 2 can be found here.
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  We’ll leave your old charging station once removed for your potential future use.
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This means the email you tried to log in with is not registered to an AGL account.   Try using a different email address or registering for AGL Online Services if you haven’t already done so.
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  LG Chem RESU batteries use lithium-ion battery technology and LG Chem’s Lamination & Stacking technology, which LG Chem states helps to maintain a superior battery lifespan even with frequent charging and discharging.
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  LG Chem RESU10H specifications can be found here.
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  We’re hoping electric vehicles will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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If you are completely reliant on your Life Support Equipment, it’s important to have a plan to follow if you unexpectedly lose power. Even if your equipment is not in use all the time, having steps to follow, or knowing who to contact for information and assistance can help give you peace of mind.
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  Tesla Powerwall 2 specifications can be found here.
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Yes. Places in the AGL Solar Exchange trial are limited, and the offer may expire without notice.
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No. AGL Solar Exchange does not trade in real-time.   AGL Solar Exchange will conduct a trade when your digital meter data for a particular trading period becomes available to AGL.   For example, if AGL receives your electricity usage information for Monday on Thursday of that week, AGL Solar Exchange will use your AGL Solar Exchange settings on Thursday, to conduct Monday’s trades. Trades are conducted automatically, and as such, AGL cannot change the timing of a trade or reverse a trade once it has been conducted.   There are three trading periods in a single day. A Solar Token created in a trading period may not be available to trade in the next period. Solar Tokens expire at the end of each trading period – in this way Solar Tokens behave like solar energy and must be used in the same period that they’re created.
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  Yes, we will need the Schneider EVLink Smart Wallbox returned if you opt out prior to the end of year one. We’ll organise an installer to come to your home to uninstall these.
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  The product height is 480 mm, width 330 mm and 170 mm deep and weighs 7.7 kg.   Find out more on the Schneider EVLink Smart Wallbox product details page.
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Call us on 131 245 and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account and a also a final confirmation once this has happened.
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If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
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You can ask for an extension for your Life Support Equipment registration by calling us on 131 245.
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Our customers are important to us so we will follow up until we have confirmed details of your registration or until the due date in the letters or emails we’ve sent you. Because the temporary life support protections expire if we haven’t received your completed medical confirmation form by the due date, we’ll keep sending you reminders to complete your forms. If you no longer require Life Support Equipment to be registered let us know and we’ll update our records.
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