FAQs

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  The product height is 480 mm, width 330 mm and 170 mm deep and weighs 7.7 kg.   Find out more on the Schneider EVLink Smart Wallbox product details page.
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  We’ll leave your old charging station once removed for your potential future use.
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  Yes, we will need the Schneider EVLink Smart Wallbox returned if you opt out prior to the end of year one. We’ll organise an installer to come to your home to uninstall these.
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  LG Chem RESU batteries use lithium-ion battery technology and LG Chem’s Lamination & Stacking technology, which LG Chem states helps to maintain a superior battery lifespan even with frequent charging and discharging.
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Email aglrewards@agl.com.au or give us a call on 1300 397 079.  
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Add your eGift cards and vouchers to your AGL Rewards shopping cart and proceed to the payment section:   Digital movie vouchers can only be paid for by MasterCard or Visa. All other eGift cards can be paid via MasterCard, Visa, or bank transfer with the details that’s provided when you review your AGL Rewards online shopping cart.
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Discover new plans and compare offers by visiting our website.   If you need some help figuring out which plan will better suit your energy needs, chat to one of our energy specialists via webchat. If you’re having trouble paying, we can give you a little more time or provide you with assistance.   See if you’re eligible for a payment extension. Click here to view your payment extension options via My Account.  Check whether you qualify for a payment plan, relief scheme or a government funded concession.  See a full list of AGL’s payment options. Not sure what’s right for you?  Speak to our helpful team via webchat or Call 131 245  Option 2 (Self Service) >> Option 2 (Account Balances & Payments). Have your account number and recent bill handy.
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