FAQs

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  The AGL Virtual Power Plant program includes Tesla Powerwall 2, with a usable capacity of 13.5 kWh – which according to Tesla, is more than double the capacity of the first-generation Powerwall.
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  The AGL Virtual Power Plant program includes LG Chem RESU10H, with a usable capacity of 9.3 kWh.^   Your LG Chem battery can be paired with either a SolarEdge StorEdge inverter or a Solar Edge HD-Wave inverter. The LG Chem battery + SolarEdge StorEdge inverter bundle can be configured to provide backup power at an additional cost. The LG Chem + SolarEdge HD-Wave bundle is our most affordable battery offer but is not configured to provide backup power.   ^Battery Cell Only energy capacity at Depth of Discharge 95%.
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When trading with the AGL Solar Exchange community, your trade settings need to align with your trading partners’.   For example, let’s say you have solar and have chosen trade settings that will aim to help you maximise your savings. Your trades will be matched by AGL with a Buyer who wants to pay a little more than their current AGL electricity tariff as a reward for doing something great for the environment by installing solar.   If you and your trading partners’ settings and underlying solar export and usage profiles don’t match, a match will not be successfully executed.
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The platform features a dashboard that displays information including your trade balance, trade history, and a snapshot of who you are trading with. You can easily set your trade settings when you log in and take control of whether you trade to save, help friends and family lower their electricity bills, or reward others for helping the environment.  
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  Yes, AGL’s Virtual Power Plant is partly funded by ARENA through the Advancing Renewables Program.
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  Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid. Occasionally, your battery will be used to provide a local network support or grid stabilising service, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid. There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.
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You can set individual trade settings for friends and family. For example if you have five friends, you can set different trade settings for each! You can also set trade settings for buying and selling to the AGL Solar Exchange community as a single trading group.   You will trade first with family and friends who have joined. If you’ve traded with your friends and family and still have Solar Tokens to exchange, you’ll then get the chance to buy or sell with the community. AGL Solar Exchange manages all of your trades automatically, so you can relax and let us do the work for you.
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We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill”     How to identify whether you have received a legitimate or hoax email   All legitimate AGL electricity bills will:   Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email. What to do if you believe you have received a hoax email   If you have received a hoax email, please delete it. Do not click on any links or content from the email.   If you are unsure or have any queries about the email, please contact the AGL Help Desk on 131 AGL (131 245), Option 4.   AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.   For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
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Your registration is specific to your current address, if you move to a new house you’ll need call us on 131 245 to re-apply to have your  Life Support Equipment registered at your new address.
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Powerwall 2 is backup power compatible and is available for an additional $399. In the event of a power outage you will be able to power low energy appliances. Backup power will require modifications to your switchboard which is not included in the cost of a standard installation. The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage. Speak with an AGL battery expert about whether backup power is right for you.
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Yes, with AGL’s Virtual Power Plant you own the battery that is installed in your household unlike other virtual power plant projects where participants access the technology via a Power Purchase Agreement (PPA) and someone else owns the system.
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  We will need the devices returned. We’ll organise an installer to come to your home to uninstall these.
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The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
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  Tesla Powerwall 2 is next generation rechargeable battery technology that enables the storage of energy from your solar system to be used at times when you and the grid need it, like at night or in the event of a grid power outage. Powerwall 2 uses advanced lithium-ion technology.
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  The LG Chem RESU10H can be installed indoors. A qualified electrician will conduct an AGL site inspection to assess suitable battery installation locations and assess your site to determine where your LG Chem RESU battery can be safely wall-mounted.
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Yes. AGL Solar Exchange is an innovative new trading trial, available to eligible Victorian energy users. It’s part of our commitment to developing new energy solutions that harness the power of the sun!   The AGL Solar Exchange trial aims to explore how eligible Victorian energy customers can work together to share access to solar savings, reward households who have invested in solar, or both – all through the power of trading.   We’re working with pioneering Victorians to help shape our energy future. Join today and be part of creating tomorrow’s energy solutions.
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  The first year of the AGL Peak Energy Rewards Managed for You program runs from 31 March 2018 until 31 March 2019.
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  LG Chem RESU batteries use lithium-ion battery technology and LG Chem’s Lamination & Stacking technology, which LG Chem states helps to maintain a superior battery lifespan even with frequent charging and discharging.
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  Warranty information for the Tesla Powerwall 2 can be found here.
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  We’ll leave your old charging station once removed for your potential future use.
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