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Find out who your local distributor is in your area by using our Lookup Tools:   Distributor Lookup Tool Gas Distributor Lookup Tool You can also refer to your bill to find out who your distributor is. From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.    If they are not able to assist you then please call us on 131 245 (available 24/7) and we can see what information that we find out. 
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Visual inspections are only required if you live in Queensland. The distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
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We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:   “Disconnection Notice”       How to identify whether you have received a legitimate or hoax email   All legitimate AGL disconnection notices will:   Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.   What to do if you believe you have received a hoax email   If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
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Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.   Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App.    Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we’ll help set it up over the phone.
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Paying your bill online is simple. It’s quick and you don’t need to log in. Pay your bill now. You can also pay online by logging in to My Account. When you’re logged in to My Account you can view and pay your bills, adjust your billing preferences or switch to eBilling.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.   If you have already moved,  please  get in touch with our customer service team via  web chat    with your account numbers and they'll be happy to help you update or check your address details.
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By choosing eBilling, you’ll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy. eBills have the same information as paper bills, right down to the messages and inserts that you’d otherwise find in the envelope, and you can pay them using the exact same payment methods. Plus we can email you other important messages about your account, like reminder notices.   Just remember to update your email address if you ever change it, either by logging into My Account or calling 131 245, anytime 24/7. And to keep your information safe and confidential, be sure to use a personal email address that no one else has access to.  Find out how you can switch to eBilling here.
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If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'. Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must:   Be an AGL customer on a solar tariff Have a solar system installed at your premise but no battery Have a smart meter with a minimum 30+ days of data from that smart meter Not already subscribed to Solar Command   When signing up for Solar Command Check you will need to provide details about your solar system size, number of panels and year of installation.   My Account is AGL’s online portal for the management of your energy account – you can view and pay your bill, track energy use and update your details. If you are not already signed up to My Account you can do that here.
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First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page;anytime, day or night. You’ll also find these details on your AGL bill.   If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.   If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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AGL’s Virtual Power Plant is open to eligible metropolitan Adelaide homeowners who meet the following criteria:   Own an appropriately sized solar system Own your own home Currently generate more solar energy than you’re using in your home Are an existing AGL electricity customer or want to make the switch Live in an eligible suburb of metropolitan Adelaide Are not currently on a government solar bonus scheme feed-in tariff If your home generates sufficient excess solar energy you could benefit from participating in AGL’s Virtual Power Plant, by using more of the solar energy you produce. If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this Virtual Power Plant offer. You must be an existing AGL electricity customer or wanting to make the switch to participate in this offer and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch. Join the final phase of AGL’s Virtual Power Plant by purchasing LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more and register your interest.
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For Seniors Card holders in NSW , VIC, QLD or WA we have a special offer that can be accessed at www.agl.com.au/seniors.
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A virtual power plant put simply is a collection of individual batteries that are managed in unison to help support the grid.   AGL’s Virtual Power Plant will involve the installation of 1000 batteries in individual households, helping to power customers’ homes while demonstrating new ways of managing grid stability.   The battery installed in your home stores excess solar energy produced by your system. This can help you to use more of your own solar energy and less from the grid. Any energy discharged from the battery will be used by the home first, with any additional energy then exported to the grid, allowing you to receive your standard Retail Feed-in Tariff (RFiT).   In some instances, AGL’s Virtual Power Plant uses the solar energy stored in individual home batteries to help support the electricity grid during peak usage times, helping you to use solar energy within your home while helping to increase grid stability for the community.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.  
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Do you find energy discounts confusing? Just want access to simple, low rates? Then AGL Essentials may be the plan for you. Available for both gas and electricity, AGL Essentials offers low usage rates, that are fixed for 12 months.   This easy to understand plan keeps it simple with no discounts or deals, that saves you the trouble of working out what you'll actually pay for your electricity or gas after discounts have been calculated. It’s now available to our customers in New South Wales, South Australia, Queensland and Victoria. Below you’ll find answers to frequently asked questions about AGL’s latest plan. What will happen to my energy plan after 12 months? Your energy plan includes a benefit of your rates being fixed for 12 months. That will continue to be the case for a further 12 months unless we write to you advising otherwise. When will I receive a price change? As your energy plan period includes rates that are fixed for 12 months, they won’t change during that period. Prior to the end of the first 12 months, we will write to you advising of any rate changes.   What are the benefits of this plan over other available AGL products? This plan has simple low usage rates without confusing discounts, and is fixed for 12 months. There are a couple of conditions for this plan, such as: Monthly billing – you’ll receive your electricity bill from us each month. (Victoria only) Direct Debit – bills must be paid via Direct Debit. eBilling – you’ll receive your bills by email. How can I manage my account? Your AGL Essentials energy plan can be managed online via My Account or the AGL Energy App. Using these online tools, you can monitor your usage, update your account details, and view and pay your bills 24/7.   What if I don’t want to be on ebilling, monthly billing (VIC) or Direct Debit? These are mandatory for the AGL Essentials plan. You can view all of our plans online if you’d prefer to see what might suit you best. Otherwise, visit our energy rates and plans and select AGL Essentials TM      
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You can cancel your Direct Debit arrangement online or by calling us anytime 24/7 on 131 245.   Looking to set up direct debit? Visit this article here.
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Exit fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the contract length. If you take AGL with you to your new address, this exit fee may be waived.  
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Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more. To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.   If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
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If you have recently requested a meter exchange, please find important information below in preparation, specific to your location.     Queensland Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     Queensland Solar Meter Exchange   Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     New South Wales Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     New South Wales Solar Meter Exchange    Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please ensure the PTC (Permission to Connect) or CNL (Contract Notification Letter) form is provided onsite. These will be provided to you by your electrician.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/     South Australia Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. If you require further clarity on the work required, please contact your electrician or builder.     South Australia Solar Meter Exchange Site Access Requirements Please ensure clear access to the meter box and switchboard. If there’s safe and clear access to your meter, there’s nothing you need to do – you don’t have to be at the property. If you’re aware of any issues we may have accessing your meter box, please call us on 1800 680 430 to schedule an appointment.   Please note upgrades are required on your meter board when installing solar generation systems. This includes but is not limited to having a compliant meter isolator fitted & the relevant compliance certificates left on site, before your new meter can be installed. Please discuss this with your electrician and confirm your meter board has the metering isolator fitted.   Fees and Charges There will be no upfront charge for a standard meter exchange. There will be a charge up to $258.34 for an upgrade from 1 phase to 3 phase, or for removal of second off-peak meter. For the solar reconfiguration, there will be an additional charge of $22. If you require further clarity on the work required, please contact your electrician or builder.   If you would like to know more about how solar works, please refer to the below link: https://aglsolar.com.au/how-solar-power-works/      
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*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:   https://www.sa.gov.au/topics/emergencies-and-safety/extreme-weather-event-14-september     --------------   UPDATE - 29/09/16 (1:38pm) -   AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.   ---------------   AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia. The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.   Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms.  AGL also is suspending bill collection activity in South Australia while we evaluate the impact.   AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).   At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.   AGL’s wind farms also are on standby to generate, subject to network availability.
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