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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Read more about our sustainable commitments here.
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Yes!   You can also chat online with us, and use our app to keep track of your usage and billing.   You can call us any time of day or night on 1300 001 190.
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When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.   If there is safe and clear access to your meter, there’s nothing you need to do – you don’t even need to be at the property. For more information see our Customer Charter.  
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How can I pay my bill?   We know that life’s short. Rather than spend it stuck in a queue or digging in your kitchen drawer for your latest bill, we’ve come up with a few handy ways you can pay your AGL account and get back to the important stuff.   From paying in cash at the post office to popping a cheque in the mail, to online options like BPAY and PayPal, there’s a simple option for everyone.   Here are all the ways you can pay:   Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date Use your credit card to pay online or by calling 1300 657 386. BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View. Mail: Pay your account by cheque or money order, mailed to: AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001.  Centrepay: Make regular payments directly from your Centrelink payment benefit. Post Billpay: Pay via your local Auspost office (cash, card or cheque) or the Post Billpay web page.  PayPal: Pay online with your PayPal account. Please note: Paying by certain channels can attract a payment processing fee. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.    By far, the easiest way to manage your account is with  My Account. With this free online service you can pay your bill, view your usage history and update your account details.   Bill Smoothing  As well, to help you avoid the ups and downs that come with the changing of the seasons, we created Bill Smoothing.   In a nutshell, we estimate your energy consumption over a 12 month period and spread that amount out over smaller, regular payments. This aims to reduce bill shock when you open your bills. We will reassess the periodic amount you pay against your actual usage and adjust it if necessary.   Staying Connected   We also know that life doesn’t always go to plan. Unscheduled car maintenance, illness or any number of unexpected events can really put a dent in your finances. Don’t worry. Click  here  to view your payment extension options via My Account. Alternatively, w e have dedicated people who can help you get back on track. A specially trained member of our Staying Connected team can discuss your needs and work out the best way to help you manage your account.   With a variety of ways to pay your energy bill, flexible payment plans and assistance if life gets a little tough, AGL is here to help.   ~Authored by Mark Gambino
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My AGL Monthly Bill lets you receive your gas and electricity bills every month, instead of each quarter or every two months. Learn more about My AGL Monthly Bill here. On the other hand, AGL Bill Smoothing can make your energy bill payments easier and more predictable by spreading the estimated total cost of your energy bills for the next year across equal monthly or fortnightly instalments. See how AGL Bill Smoothing works here.
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, call us anytime 24/7 on 133 835.
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First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.   If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, follow the manufacturer's instructions carefully and try to relight it.   If you’re unable to relight your unit’s pilot light, please call AGL on 131 766. We have an answering service that can help you outside business hours.
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You may qualify if you are a South Australian resident.    The South Australian Government introduced the Medical Heating and Cooling Concession to assist South Australians on a fixed or low income who have a clinically verified medical condition requiring the frequent use of heating or cooling in the home to prevent the severe exacerbation of their condition.   The South Australian Energy Rebate recently increased to $217.90 per year or $ 0.6567 (GST excl) per day. It is available to eligible applicants in addition to the current energy concession and is paid directly to customers by the Department for Community and Social Inclusion (DCSI).   For more information about eligibility and application forms, please visit the Medical Heating and Cooling concession page on the SA.GOV website or call the DCSI Concessions Hotline on 1800 307 758.
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If you receive a paper bill from AGL you may incur a fee of $1.75 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery.   Exemptions from the paper bill fee can be found here.   Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, set this up in  My Account.   We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.
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AGL have partnered with PayPal to offer AGL customers the option to pay their energy bills:   There are no fees to use PayPal PayPal securely stores your financial information and does not share it Your PayPal wallet can store a variety of funding sources, including PayPal balance, bank accounts, and credit cards including American Express.   Pay once-off using Paypal   To make a PayPal payment to AGL, click here.    AGL Customers who are registered for My Account can also make PayPal payments via the Billing page.   Set-up Direct Debit with Paypal   Direct Debit via PayPal is also available for AGL customers who would like the convenience of Direct Debit and the comfort of having payments automatically deducted via PayPal’s secure payment platform.   To sign up to Direct Debit via PayPal, you must have a PayPal account, and My Account. Sign up to Direct Debit via PayPal by logging into My Account. 
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.
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Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees:    Staying Connected Customers Customers registered for a Concession Life Support Customers Customers receiving large print bills Some multisite customers Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio
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Find out who your local distributor is in your area by using our Lookup Tools:   Distributor Lookup Tool Gas Distributor Lookup Tool From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.    If they are not able to assist you then please call us on 131 245 (available 24/7) and we can see what information that we find out. 
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AGL and other retailers are required to notify customers if a disconnection due to debt may occur. If you’re experiencing financial difficulties and have trouble paying your electricity bill on time, please contact us as soon as possible. AGL’s hardship program, ‘Staying Connected’, is designed to assist customers who are having a hard time paying their energy bills. Visit our Staying Connected page for more details.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.   Learn more about moving home.    
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If the maximum amps required for your new meter are less than 250 amps, please call our New Connections department on  1800 680 430 .   I f they're more than 250, please call our Large Market department on  1300 793 477 .
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First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page;anytime, day or night. You’ll also find these details on your AGL bill.   If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.   If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.
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Currently we only have special offers for Seniors in NSW, VIC. QLD and WA .   For more details go to www.agl.com.au/seniors
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Your Bill Smoothing arrangement is for one annual cycle. But you’re welcome to cancel Bill Smoothing at any time and return to regular billing.   Working in an annual cycle means your Bill Smoothing payments can be spread equally across all four seasons. We aim to have your account at a nil balance once your annual cycle is finished, ready for the next cycle.
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My Account is an easy way to manage your energy account online. You can check your usage, pay your bill, sign up to direct debit or opt for monthly billing. You'll save time by doing it online with My Account.   Register for My Account.  
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