If you have a remotely read smart electricity meter you may be able to view a projection* of your next bill.
Bill projection: We estimate this amount by multiplying your average daily use (for the billing period so far) by the total number of days in the period. It's intended only as an estimate - your final bill may be different.
Your bill projection amount includes any applicable Guaranteed or Double Up discounts, but excludes Pay on time and Direct Debit discounts. It includes supply and usage charges, but excludes fees and other charges such as Demand and Green charges. It doesn’t include concessions, solar feed-in-tariffs, credits or other one-off benefits.
Cost so far: This figure is intended to give you some idea how much you’ve spent on energy up to this point in your current billing period. It may not reflect your actual AGL bill.
Your cost so far amount includes any applicable Guaranteed or Double Up discounts, but excludes Pay on time and Direct Debit discounts. It includes supply and usage charges, but excludes fees and other charges such as Demand and Green charges. It doesn’t include concessions, solar feed-in-tariffs, credits, or other one-off benefits.
Download or view the projected bill details in My Account or the AGL Energy App.
*Projected bills are an estimate only. Actual bill may be different if your usage patterns change during the billing period.
If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'. Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must:
Be an AGL customer on a solar tariff
Have a solar system installed at your premise but no battery
Have a smart meter with a minimum 30+ days of data from that smart meter
Not already subscribed to Solar Command
When signing up for Solar Command Check you will need to provide details about your solar system size, number of panels and year of installation.
My Account is AGL’s online portal for the management of your energy account – you can view and pay your bill, track energy use and update your details. If you are not already signed up to My Account you can do that here.
It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.
Log in to My Account.
Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions.
Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.
If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.
Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us on 131 245.
If you have already moved, please get in touch with our customer service team via web chat with your account numbers and they'll be happy to help you update or check your address details.
Paying your bill online is simple. It’s quick and you don’t need to log in. Pay your bill now
You can also pay online by logging in to My Account.
When you’re logged in to My Account you can view and pay your bills, adjust your billing preferences or switch to eBilling.
My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.
Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.
You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.
If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.
You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.
You can find more information about Billing and Payments in Help and Support.
Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.
Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^
Learn more about moving home.
^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.
Check out AGL Bill Smoothing to see how we can help take the surprise out of your energy bill[s].
What is bill smoothing?
AGL bill smoothing is a payment plan that creates a regular estimated bill. It works by splitting the estimated total cost of your energy bills over the next 12 months into equal monthly, fortnightly or weekly instalments.
The bill amounts are, as the name suggests, ‘smoothed out’ – or averaged over a year.
What are the advantages of bill smoothing?
Bill smoothing is designed to take the surprise out of your energy bill[s], by splitting the estimated cost into smaller instalments spread over 12 months.
Bill smoothing reduces the impact of seasonal energy use (for example high heating or cooling costs).
It also has the benefit of making your energy costs more predictable and easier to manage, allowing you to plan your budget and cash flow.
Will I still receive statements?
Yes. With Bill Smoothing you continue to receive account statements on your usual quarterly billing cycle. The statements include information about your energy usage, so you can monitor how, where and when you use energy throughout the year.
If you are signed up to Bill Smoothing, we will review your estimated instalments each billing period. You will be notified, when you receive your bill, of how you are tracking and whether any changes are required to your Bill Smoothing arrangement.
How do I set up Bill Smoothing?
Bill Smoothing is available to residential and small-business customers.
You can set up Bill Smoothing online using My Account or by contacting us. And of course we will confirm all details and instalment amounts with you in writing.
What if I need to cancel a Bill Smoothing plan?
If you wish to cancel an existing Bill Smoothing plan, please contact us. You will need to pay any outstanding amount owing on your account, and you will receive a refund if you have overpaid. If you pay by direct debit, please contact us at least three business days before your next payment is due.
What if I move house?
Your Bill Smoothing plan will be automatically cancelled if you move house (as your usage will change too). Log in online using My Account, or contact us if you would like to set up a new Bill Smoothing plan for your new house.
What if my payment amounts have changed?
If you’d like more information about your payment amounts you can contact web chat team here or call us to discuss. We will review your Bill Smoothing payment amounts at each bill against your actual usage to ensure you’re never paying too much or too little towards your actual annual usage.
What other payment arrangement options are there?
AGL offers a range of flexible billing options with various payment options to suit everyone.
Bill Smoothing is a really helpful payment plan that takes the surprise out of your energy bill.
Visit My Account to sign up.
Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more.
To update your name or date of birth, call us on 131 245. A member of our customer service team can verify who you are and help you out.
If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
If you’re an AGL customer:
Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage.
Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process.
If successful, you’ll be taken to the My Account homepage.
Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions.
Log in to My Account, select ”Manage Account" from the top and then 'Authorised person' or; Need more help?
Ask for help via web chat or give us a call on 131 245.
You might not have access to My Account if you have:
Life Support registered against your account
An unmetered account
A Commercial & Industrial account
A bulk hot water account.
If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.
For help registering for My Account, chat with us online , we’ll be happy to help.
After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.
We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
As much as we love a good chat, you can now manage your energy anytime using My Account.
Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck – thanks to our online account management system.
Sure, you can always give us a bell on 131 245 and have a chinwag. But the easiest way to manage your account is with My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.
Once you’ve registered, you can log on and perform a number of tasks, such as:
Organise your home or small business move
View and monitor your energy usage and bill details
View and pay your bills
Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit
Check the status of your solar system
Update your personal details
Track how much energy you are using
My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy, eh?
There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call 131 245 and we’ll fix the mistake.
If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.
Thanks to My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online. It’s as easy as 1, 2, 3.
~Authored by Mark Gambino
If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:
While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.
The best way to view, manage and pay your bills is via My Account , or via the AGL app .
When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.
If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill.
Yes you can. Simply get in touch with our team via web chat and we can organise this for you. Remember to have your account numbers ready! Please note, each energy account can only be registered to one My Account, account.
Need more help? Give us a call on 131 245.
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.
If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.
However, once you’re logged in, you can switch between any of your registered energy accounts.
Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of bill shock.
You can now set up Bill Smoothing in My Account.
Step 1: Log in to My Account (www.agl.com.au/myaccount)
Step 2: Select 'Manage My Account' up the top, then select 'Bill Smoothing' on the left hand side
Step 3: Select 'Set up Bill Smoothing'
Step 4: Select the fuel and instalment frequency
Step 5: Select the start date for Bill Smoothing Instalment Plan
Step 6: Confirmation of Bill Smoothing Set Up
Complete: Successful Bill Smoothing View in My Account
The app is available to all AGL residential customers.
Some features may not be available to customers without a remotely read smart meter.
If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details.
If you don't have log in details for My Account you can register here.
If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.