FAQs

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We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account. Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.   If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date. If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 
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Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page .
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.   Learn more about moving home.    
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If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.   Do you need more information? Search for answers or ask a question at The AGL Community.
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After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
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Simply complete the online form or call us 24/7 on 131 245.   If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to My Account. Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.
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Yes, as long as you’re an existing AGL customer who’s registered for My Account. If so, simply log in to see the progress of your energy connection.
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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Absolutely. We can connect gas and electricity for you at your new address. You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
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If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245. If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
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Please call us on 131 245.
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Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 
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Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived. Do you need more information? Search for answers or ask a question at The AGL Community.  
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