Visual inspections are only required if you live in Queensland. The distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.
Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.
Learn more about moving home.
Exit fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the contract length. If you take AGL with you to your new address, this exit fee may be waived.
After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.
We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
Only if you live in Queensland.
However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.
Absolutely. We can connect gas and electricity for you at your new address.
You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
Learn more about moving home .
We’ll send you a confirmation email with a reference number and a link to your online move tracker.
You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”.
On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
If you haven't arranged your connections or disconnections yet, simply move online now or call us 24/7 on 131 245.
We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas. If you require your connection or disconnection sooner than this please call us 24/7 on 131 245 and we can discuss your options.
Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case.
For more information about concessions, please visit the Concessions, Rebates and Grants page .
If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245.
If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
Moving house? Let us help you understand the process.
Let us know you’re moving
Arrange your move in advance online or, to be connected on the next business day, call us before 1pm Monday to Friday. Simply provide your new address and connection date and we'll connect you on our standard retail contract.
Track your move - get access to your personalised Move Tracker
Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account or via the AGL App, giving you one less thing to worry about.
Make sure your home is ready to connect
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.
Move in, power on guaranteed
If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day until your power is on^
10 days to select a plan
Once you’re set up, you’ll have 10 days to choose a new energy plan and have your benefits backdated to the energy plan start date.
Do you have a life support machine at your property?
Please let us know by chatting to our team or calling 1300 001 511.
To be connected on the next business day, call us before 1pm Monday to Friday on 1300 001 511.
Need extra help?
See our top Moving FAQs or chat with us now.
^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter.