FAQs

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Your registration is specific to your current address, if you move to a new house you’ll need call us on 131 245 to re-apply to have your  Life Support Equipment registered at your new address.
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As a registered Life Support customer, you'll receive 4 business days' prior notice in writing via email or post, by the same method you’ve asked us to send your bills and other important notices. Currently you receive 4 business days notice, which may not always be in writing to you directly. This is so you can make arrangements and ensure you have time to prepare.
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In some states there are concessions and rebates for customers with Life Support Equipment, go to Concessions  to see what you may qualify for.
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If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.     By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up-to-date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.   See eligibility criteria and register your life support machine with AGL today by calling 131 245.
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If you are completely reliant on your Life Support Equipment, it’s important to have a plan to follow if you unexpectedly lose power. Even if your equipment is not in use all the time, having steps to follow, or knowing who to contact for information and assistance can help give you peace of mind.
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Call us on 131 245 and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account and a also a final confirmation once this has happened.
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If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
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Our customers are important to us so we will follow up until we have confirmed details of your registration or until the due date in the letters or emails we’ve sent you. Because the temporary life support protections expire if we haven’t received your completed medical confirmation form by the due date, we’ll keep sending you reminders to complete your forms. If you no longer require Life Support Equipment to be registered let us know and we’ll update our records.
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You can ask for an extension for your Life Support Equipment registration by calling us on 131 245.
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