FAQs

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As AGL Rewards is a digital membership program, you will not receive a physical plastic card. All the benefits can be accessed via your smartphone, tablet or PC using your digital membership card.   If you do not have a smartphone and wish to claim a dining offer, you can access AGL Rewards via My Account and print your AGL Rewards membership card. Note you may be required to show ID at some establishments.
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So you can access the program's benefits online, simply log in to My Account and click on the Rewards tab to register.    We'll also send a monthly AGL Rewards e-newsletter to your email address, which will share the latest offers as well as ways to getting the most out of your AGL Rewards membership.
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To make a purchase, log in to My Account on your computer or from your smartphone or tablet.   When you dine out at one of our listed establishments, show the e-card on your phone - to your waiter when it comes time to settle the bill to get your discount. 
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Flybuys is Australia's largest shopping rewards program. You earn points when you shop with retailers like Coles, Target, Kmart and Liquorland – just to name a few.   After you’ve collected enough points, you can choose from over 1000 fantastic rewards, all with no fees or charges. Membership is open to anybody who wants to be rewarded for their everyday shopping.   You can link your Flybuys details with your online AGL My Account by logging in here:  aglener.gy/LogIn .    Alternatively, f ollow the  prompts on this page .
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The easiest way to view and pay your bills is to log into My Account.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
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Small yet smart ways for using less gas and electricity around the home can help you become more energy efficient, and we’ve got plenty online for you to check out here.
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Call us anytime 24/7 on 131 245 or to stop paying $1 a week and end your participation in the program.
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One of the easiest ways to spend less on gas and electricity is to use less – and we have loads of energy saving tips to help you out.
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You’re best calling the Electricity Distributor for your area immediately.   If you don’t know who your Distributor is, simply use our online tool to find their details.
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Log in to My Account, click on ‘Update my details’ on the left-hand side, update your email address and click ‘Submit’. After that, you’ll need to use your new email address to log into My Account.
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We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account. Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.   If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date. If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 
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Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page .
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Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator.   Find out more about Standard Retail Contracts.
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If you pay your bill over the counter at Australia Post you may incur a fee of $2.00 per payment (including GST); Exemptions from the over-the-counter can be found here.   Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, sign up by accessing My Account.    We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.
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Start by checking to see if other electrical appliances on your property are working. If they’re not, please call your Electricity Distributor.   If other electrical appliances on your property are working, there’s likely been a failure with your hot water unit. Please call AGL on 131 766. We have an answering service that can help you outside business hours.
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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Read more about our sustainable commitments here.
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Yes!   You can also chat online with us, and use our app to keep track of your usage and billing.   You can call us any time of day or night on 1300 001 190.
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When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.   If there is safe and clear access to your meter, there’s nothing you need to do – you don’t even need to be at the property. For more information see our Customer Charter.  
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My AGL Monthly Bill lets you receive your gas and electricity bills every month, instead of each quarter or every two months. Learn more about My AGL Monthly Bill here. On the other hand, AGL Bill Smoothing can make your energy bill payments easier and more predictable by spreading the estimated total cost of your energy bills for the next year across equal monthly or fortnightly instalments. See how AGL Bill Smoothing works here.
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, call us anytime 24/7 on 133 835.
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