If you've only just signed up to AGL, then there is a very good chance that we're still in the process of transferring your accounts over and setting things up.
While this is going on, you'll have very little access to our online services unfortunetly.
If you'd like us to take a closer look at things, please feel free to get in touch with our web chat team here!
We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account.
Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date.
If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.
Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.
Learn more about moving home.
Who is entitled to a concession and how these are applied can change from state to state.
Please go to our concessions page to see if you’re entitled to a State Government funded energy concession, or call us on 131 245 anytime 24/7 for more information.</P>
Simply complete the online form or call us 24/7 on 131 245.
If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to My Account.
Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.
The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
Absolutely. We can connect gas and electricity for you at your new address.
You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245.
If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
Only if you live in Queensland.
However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.