FAQs

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If you have a remotely read smart electricity meter you may be able to view a projection* of your next bill.   Bill projection: We estimate this amount by multiplying your average daily use (for the billing period so far) by the total number of days in the period. It's intended only as an estimate - your final bill may be different.   Your bill projection amount includes any applicable Guaranteed or Double Up discounts, but excludes Pay on time and Direct Debit discounts. It includes supply and usage charges, but excludes fees and other charges such as Demand and Green charges. It doesn’t include concessions, solar feed-in-tariffs, credits or other one-off benefits.   Cost so far: This figure is intended to give you some idea how much you’ve spent on energy up to this point in your current billing period. It may not reflect your actual AGL bill.   Your cost so far amount includes any applicable Guaranteed or Double Up discounts, but excludes Pay on time and Direct Debit discounts. It includes supply and usage charges, but excludes fees and other charges such as Demand and Green charges. It doesn’t include concessions, solar feed-in-tariffs, credits, or other one-off benefits.   Download or view the projected bill details in My Account or the AGL Energy App.   *Projected bills are an estimate only. Actual bill may be different if your usage patterns change during the billing period. 
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  The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount. Set electricity usage alerts.   ~Only available to customers without a remotely read smart meter.   If you’re a solar command customer you now have access to a solar monitoring tool, real time monitoring of your solar production and household usage.   Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board. 
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If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. Set electricity usage alerts. ~Only available to customers without a remotely read smart meter.
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If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        
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You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.   If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
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The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.   If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.   Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.  
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A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.   With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage, bill projections and usage alerts.  
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The AGL Energy App does not currently display data relating to solar generation or energy fed back to the grid.   This may reduce the accuracy of electricity usage data and projected bill amounts in the AGL Energy App.  
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You will need to sign into the app using your AGL online account.   If you don't have an account you can register here.
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The app is currently compatible on any Apple mobile device with iOS 7 or later as well as Android mobile devices with version 4.1 or later.
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Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.  
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