FAQs

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AGL Solar Exchange is a new solar trading platform trial, designed to give Victorians a way to trade to save on their electricity bills, help others save on theirs or reward households who have gone solar.   If you have a solar system installed and are exporting solar energy to the grid, you could do more with your spare solar energy by selling Solar Tokens on AGL Solar Exchange. Don’t have solar? You could buy Solar Tokens from a participating Seller to earn potential savings on your AGL electricity bill or choose to reward others for going solar.
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Your monthly trade balance appears on your AGL Solar Exchange dashboard.   If the trading balance is positive you’ll see this amount appear as a credit on your next AGL electricity bill, in line with your billing cycle.   If it’s negative, this amount will appear as debit on your next bill in line with your billing cycle.
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If you’re planning to move houses you will need to move to an eligible property with a digital meter installed. If you’re moving, please contact us at aglsolarexchange@agl.com.au to update your address and account details.
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Your trading on AGL Solar Exchange could have an impact on your AGL electricity bill, reflected as a credit or debit on your next bill in line with your billing cycle.   Log in in regularly to monitor your trade balance, see who you’re trading with, review your transaction history, or invite friends and family.   Alternatively, let AGL take care of everything. Simply set your trade preferences and AGL Solar Exchange will automatically trade on your behalf.   Remember, you can log in to AGL Solar Exchange any time to change your trade settings and the rate at which you buy and sell. These trade settings will apply when we next settle the market.
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In addition to receiving your feed-in tariff for solar energy you export to the grid, you can now trade this unused solar on AGL Solar Exchange in the form of Solar Tokens. You could sell your Solar Tokens for more than your feed-in tariff to maximise your solar savings or sell for less than your feed-in tariff when trading with friends, family or the AGL Solar Exchange community to help them save on their energy bills.   You can only sell your Solar Tokens for more than your feed-in-tariff if you are matched with a friend, family or AGL Solar Exchange community member who has chosen to offer to purchase Solar Tokens at a rate that’s more than their standard electricity tariff and if you both have compatible solar export and grid usage profiles in the relevant trading period.
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The financial impact of your trades will be reflected on your AGL electricity bill as trading credits or debits, in line with your bill cycle. You can log into AGL Solar Exchange at any time and check your trade balance and trade history, which also includes detail on how credits and debits are calculated.
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Every day solar energy that’s not used in a home is exported to the grid.   AGL Solar Exchange uses digital meters installed in participants’ homes to measure the solar energy that is exported in a given amount of time.   Every kWh of solar energy that is supplied to the grid is represented as a Solar Token on AGL Solar Exchange, which can then be traded between Buyers and Sellers.   A Solar Token is equivalent to 1 kWh of exported solar energy. Solar Tokens are traded on the platform at a rate a Buyer chooses and a rate a Seller chooses, and AGL Solar Exchange matches compatible trade preferences.   If you don’t have a solar system and want to buy Solar Tokens from a Seller, you can buy as many Solar Tokens as the amount of electricity you consumed from the grid within a trading period.
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AGL Solar Exchange is open to current AGL residential customers who are on a market contract, located in Victoria, and have a digital meter. If you’re not an AGL electricity customer, you will need to switch to AGL before taking part in the program. Switch to AGL Essentials™ – our low rate energy plan with rates fixed for 12 months.* Available only with monthly e-billing and direct debit. View AGL Energy Price Fact Sheets. *AGL Essentials is not available to customers on a demand tariff or where supply is unmetered, measured through a standalone bulk hot water meter or measured through a manually read interval meter.
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Yes, your trading balance will be reflected on your AGL electricity bill as either a credit or debit, depending on your trade settings and trade activity.   Your AGL Solar Exchange trading balance is calculated on a monthly basis, but will appear on your monthly or quarterly AGL electricity bill in line with your billing frequency.
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As soon as you sign up to the platform you can start trading with other participants who have joined AGL Solar Exchange. Alternatively, you can invite eligible friends and family and trade with them too.   Trading with friends and family is great if you want to help them save on their electricity or give a friend who has gone solar a high-five (and a bit of extra money in their back pocket) for helping the environment. You’ll pay a little extra on your AGL electricity bill when you choose to be generous with the people you care about.   If you have more exchanges to make after trading with your friends and family, you will then move into trading with the AGL Solar Exchange community where you can achieve bill savings for yourself, help others save on their bills, or reward others for going solar. If you don’t invite any friends or family to join you on AGL Solar Exchange, you’ll trade exclusively with the trading community.
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The AGL Solar Exchange is an online platform available on desktop, tablet, and mobile web-enabled devices. You’ll be given a link to the platform and log in details when you successfully sign up to the trial.
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No. You will continue to earn your current underlying AGL feed-in tariff for any solar energy you export to the grid. With AGL Solar Exchange, you can do more with that solar energy by trading it’s equivalent on the platform, in the form of Solar Tokens.   The great thing about AGL Solar Exchange is that you can continue to benefit from using and exporting solar energy in the same way you do today while also trading with others, which could help you save on your AGL electricity bills.
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You can set up and manage your trade settings for buying and selling Solar Tokens from within the AGL Solar Exchange platform.   Simply select the trade setting that works for you and it will be activated and apply to all trades in that trading period.
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Whether you save with AGL Solar Exchange depends on a number of factors, including:   The trade settings you choose and whether you’re aiming to save, reward others, or help friends and family save The trade settings of other participants, and whether they match with yours. Whether participants’ underlying export and usage profiles match in the relevant trading period. Whether there is enough supply and demand for Solar Tokens.   Monitor your trade balance and history in the dashboard to see how you’re tracking, and whether you’re likely to enjoy a credit or debit on your AGL electricity bill as a result of your trading.
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Yes. AGL Solar Exchange is open to current AGL residential customers located in Victoria, who have a digital meter. If you’re not currently an AGL customer, you’ll need to switch to AGL before taking part in the program. Switch to AGL Essentials™ – our low rate energy plan with rates fixed for 12 months.* Available only with monthly e-billing and direct debit. View AGL Energy Price Fact Sheets.   *AGL Essentials is not available to customers on a demand tariff or where supply is unmetered, measured through a standalone bulk hot water meter or measured through a manually read interval meter.
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You can buy Solar Tokens from a fellow AGL Solar Exchange participant who’s installed a solar system. You can then use Solar Tokens to potentially reduce your AGL electricity bill, without installing a single panel.   How could I save on my electricity bill?   Select trade settings that indicate you’d like to buy Solar Tokens at a rate that is lower than your current AGL electricity tariff. Match with an AGL Solar Exchange member who has offered to sell their Solar Tokens for less than the price they receive for their feed-in tariff. At the settlement time, AGL Solar Exchange will then automatically match your trades and you’ll receive the difference between the rate you set in your trade settings and the rate set by the Seller via their trade settings. If at the end of your billing cycle your total trading balance on AGL Solar Exchange is positive, the Solar Tokens you buy will translate into a credit on your AGL electricity bill, helping to lower your total bill amount. Alternatively, you can buy Solar Tokens from a Seller for more than you currently pay for electricity from the grid. You’ll pay more than your grid electricity tariff and depending on how they trade, they’ll enjoy a saving on their electricity bill and you will pay a little more.   It’s a new way to give solar-owners a pat on the back for going solar and helping the environment, by simply paying a little extra on your AGL electricity bill for your generosity.
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No. It is free to sign up to the trial, and there are no exit fees.   Exiting the trial will not terminate your AGL electricity plan, so you will continue to be an AGL electricity customer even if you decide not to continue in the trial.
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Friends and family are the people you know and love who you’ve invited to join AGL Solar Exchange, or who have invited you. You can set your trade preferences with friends and family to help them save, reward them for going solar, or simply to trade at your current grid rate. You will still earn a Trade Bonus if you choose to trade at your current grid rate and do not successfully match with any friends and family.   The community is made up of AGL Solar Exchange participants. When you trade with the community, you can trade to maximise your savings or return on investment, or trade to reward them or help them save on their electricity bills.
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To participate in AGL Solar Exchange you must have a digital meter installed at your property. Not sure if you have a digital meter installed? An AGL energy expert will assess your meter type as part of the sign up process. You don’t need any additional hardware in order to participate.
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No. AGL Solar Exchange operates in addition to your AGL electricity plan and forms part of your Market Contract with AGL. If you’re using energy from the grid today, you’ll continue to do so and pay your regular contracted energy rates and charges after joining AGL Solar Exchange. Exporting solar energy?   You’ll also continue to supply energy to the grid and receive your current feed-in tariff when you do so.   AGL Solar Exchange gives you access to a new, online marketplace where you can buy and trade Solar Tokens, which are a digital representation of solar energy. By trading Solar Tokens, you could save on your AGL electricity bill or pay more if you choose to help or reward others with savings on their bill. Solar Tokens that have been traded can only be used to adjust your AGL electricity bill.
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