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There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: - make a payment over the phone, or - click on a link to view your account or to make a payment.   These communications may also threaten disconnection activity within 24 hours of contact.    They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:   Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or You’ve been overcharged and we need your credit card in order to refund you. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:   Ignore it; and Download the   AGL App   or go to   My Account   to check on your account balance, or Call us directly on 131 245 to check whether we have been trying to contact you.   If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.   Remember, AGL will never send you emails asking for personal banking or financial details, or threaten disconnection within 24 hours of contact.   How the scams work:   You receive an email from a reputable energy company claiming that you owe them money. The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'. The email may contain the subject title 'Your AGL Bills Update ✔'. The email may or may not be from your current energy provider. The email may claim that you have exceeded your energy consumption limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link. The email may direct you to click on a link to view your account, pay your bill or download an attachment. If you click on the link, your computer may be infected with malicious software and your identity compromised. If you 'pay' the amount, you will lose your money and may have your credit card details stolen. How to protect yourself:   If you receive a suspicious email for outstanding energy usage - delete it immediately. If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email. Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar. Never click on the links from suspicious emails and delete them immediately. For more information visit the Scam Watch website.
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We are aware of hoax phone calls being made to customers claiming to be from AGL. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes.   Whilst AGL does contact customers to seek payment on overdue accounts, we will never threaten disconnection within an unreasonable timeframe if a payment cannot be made.   AGL takes the security of your information very seriously. We will never contact you and threaten disconnection within 24 hours if a payment is not made immediately.   If you are unsure if a phone call was legitimately from AGL, please:    download the AGL App or go to My Account to check on your account balance, or contact us on 131 AGL (131 245) to discuss any outbound contact we might have had with you and any outstanding payments on your account.     If you have provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.
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Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery.   Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid.   Occasionally, your battery will be used to provide a local network support or grid stabilising service, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid.   There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price.    Visit agl.com.au/powerinnumbers to learn more.
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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Here are some helpful resources:    The 2018 Sustainability Report  The Data Centre AGL's sustainable commitments.
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If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.       Got feedback on this feature or have a suggestion for My Account? Why not  submit an idea or suggestion  for how we could improve the current features or new features you’d like to see.
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The AGL Skill has been created to help our customers who have an Amazon Echo or other Alexa-enabled device to get basic information about their AGL energy account quickly and easily.   Simply speak to your device by saying "Alexa, ask AGL ...." and ask:   …what is my account balance? …what is my bill amount? …when is my payment due? … what is my electricity cost to date   Set up and use of Amazon Echo   How do I set up and use the AGL Skill? It’s easy to get the AGL Skill on your Amazon Echo. Step by step instructions and a demo video can be found at agl.com.au/alexaskill.   Where can I get help to set up my device? If you are having trouble setting up your Amazon Echo device, you can get help here. I keep getting an error message when setting up my Amazon Echo enabled device that there is a geographical restriction.  How do I resolve this? This message is occurring as your country has not been selected in your Amazon account. You can set this up by following the instructions here.    I have a US account. How do I know if I’m now set up for Australia? You can check and update your country settings here. Once you’ve set your country to Australia you’ll be able to see the Australian Skills.     How do I change my country settings so I can use my Echo or Amazon Alexa in Australia? You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.   The AGL Skill for Amazon Alexa enabled devices   Why can't Alexa answer my questions? Alexa may not be able to answer your questions because the question you are asking is currently not part of the AGL Skill. AGL will continually review customer feedback and requests for additional voice features and information and plans to continually update the AGL Skill with new features. Your feedback is important to us. If you have feedback to share about the AGL Skill, we’d love to hear it. Simply join this thread.   When AGL updates the AGL Skill with new features or enhancements you’ll be able to see the notification in the Amazon Alexa store in addition to registered AGL customers receiving an email with important updates (provided we have consent).   Can I use the AGL Skill via Google Assistant or Google home? No, for now the AGL Skill is limited to use via Amazon Echo and Alexa-enabled devices.   The AGL Skill is not working for me - what should I do? Have you set up the AGL Skill? If not, follow the instructions at the top of this page.   Have you tried to invoke the AGL Skill by saying "Alexa, open AGL…”   You can ask the following types of questions:   Alexa, ask AGL what’s my account balance? Alexa, ask AGL what’s my bill amount? Alexa, ask AGL when’s my payment due? Alexa, ask AGL what's my current usage cost? (For customers with smart meters only.) If the AGL Skill is still not working, please check if any of the other Alexa Skills you have linked to your device work. If this only affects the AGL Skill, please try unlinking your account and enable it again.     I have already paid. Why is the AGL Skill telling me my bill is overdue? Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you have paid your outstanding bills in full, you can disregard any payment information provided on the AGL Skill.   I can’t access any of the Australian Skills, including the AGL Skill? This may be because you have the incorrect country setting in your Amazon Australia account. You can set this up by following the instructions here.   Can I link multiple accounts using the AGL Skill? If you have multiple energy products or supply addresses as part of your customer account, then you’ll be able to access all of them via the AGL Skill.   To check what products or supply addresses you have linked to your customer number, log into AGL My Account.   The AGL Skill can only be linked to one AGL My Account.   Privacy and data security   Is my personal data secure? At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Alexa with information that is necessary to answer your question or use the Skill. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that Alexa can’t be heard by anyone else, so remember to be aware of who is around you when you ask Alexa for your information. We use end to end encryption to ensure your data is safe and secure.   How do I know my personal data is safe? AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Securing Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Amazon Alexa Device, Amazon will also collect and use your data and personal information and this collection and use will be governed by Amazon’s privacy policy and its additional terms of use.   When are devices streaming audio to the cloud? Echo devices use on-device keyword spotting to detect when you say your selected wake word (Alexa, Amazon, Echo, or Computer) – the device does not stream audio to the cloud unless the wake word is detected or the action button is pressed. After they hear the wake word, they record what they hear for two purposes: To send your request to the Alexa voice service in the cloud for processing: for Alexa to figure out what you said, and how to respond; and To send a copy of your request to the History file for your specific device, which you can access in the Alexa app. This is useful for you, because when Alexa doesn’t respond as you expected her to you can see what she thought you said in the app. It also helps Alexa get better at understanding you over time as you interact with and correct her. However, if you’re uncomfortable with having the History stored you can clear the file in the app anytime you’d like. Just go to Settings > History. It’s true that Amazon is keeping overall statistics on what types of requests Alexa device owners are making and what types of errors Alexa is experiencing, but these statistics are not tied to individual users or device owners, and they help Amazon to keep making the Alexa service and devices better by keeping track of what consumers want from Alexa but aren’t getting currently or aren’t getting reliably.   Where can I get more information on voice services and data security? Amazon has a help page here.  
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Switch to the AGL Savers - Home Connect electricity plan and get a bonus Amazon Echo.  Sign up or learn more here with our frequently asked questions.    About the Home Connect energy plan   Why is this offer only available online? By making the AGL Savers – Home Connect plan available online only we can give you a competitive offer as well as make it easy for you to set up. Just follow the instructions provided. If you have any questions, get in touch via AGL Webchat and we’ll be happy to help.   If I sign up to the AGL Savers - Home Connect energy plan, will I receive a new Amazon Echo? Yes, eligible residential customers can take up the AGL Savers - Home Connect plan and receive a new Amazon Echo after their 10-business day cooling off period has expired. You are only eligible to receive one Amazon Echo per supply address in any 12-month period. Does a termination fee apply if I no longer want to stay on the AGL Savers - Home Connect energy plan? No termination fees will apply, but we may ask you to return your Amazon Echo and pay for the postage costs if you choose to cancel your energy plan within six (6) months of your supply commencement date.   About the Amazon Echo What can the Amazon Echo do for me? Amazon Echo is a voice-controlled speaker that connects to Alexa, a cloud-based service, to play music, control compatible smart home devices, set alarms and timers, check your calendar, weather, traffic, and sports scores, as well as get updates on your AGL energy account. Use Amazon Echo to switch on the lamp before getting out of bed, turn on the TV from your favourite chair or dim the lights from the couch to watch a movie – all without lifting a finger.   When you want to use Echo, just say the wake word, “Alexa” and Echo light ups and responds to your request.   Learn more about Amazon Echo.  How do I get Amazon Echo to answer the questions I have? That’s easy. Just say ‘Alexa’ before asking your question. For example, “Alexa, what is the temperature outside?” Can I check what I’ve asked Alexa? Yes, you can see what you’ve asked Alexa in the past by viewing your 'History' in the ‘Settings’ section of your Alexa app. But it’s worth noting that Alexa may not understand everything you ask perfectly, so some translations you’ll see in 'History' may not reflect what you said word for word. To help improve your experience, please share your feedback on inaccurate translations in 'History' within the Alexa app. What colour Amazon Echo will I receive? You’ll either receive an Amazon Echo in charcoal or heather grey fabric. To see these colours go to amazon.com.au/echo. Colour is dependent on stock availability at the time.   Delivery of your Amazon Echo When can I expect to receive my Amazon Echo? If you’re an existing AGL customer or have moved into a new home, your Amazon Echo device will be shipped to this mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you’re switching to AGL from another retailer, your Amazon Echo device will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months. * We’ll send you an email when your Amazon Echo is ready to be dispatched, and a tracking number when it is shipped. Plus, you’ll receive delivery status updates until it’s delivered. *Subject to market timeframes for basic meter transfer.   What address will my Amazon Echo be sent to? We’ll send your new Amazon Echo to the mailing address you give us when switching to the AGL Home Connect Plan. If you wish your AGL mailing address to be updated and your device to be sent to this new mailing address, please let us know as soon as possible at alexasupport@agl.com.au. Please provide your current electricity address, your new mailing address and best daytime contact number.   My Amazon Echo hasn’t arrived – what should I do? If you’re an existing AGL customer or have moved into a new home, your Amazon Echo device will be shipped to this mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you’re switching to AGL from another retailer, your Amazon Echo device will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months. * Contact us at alexasupport@agl.com.au to find out the status of your transfer. We’ll send you an email when your Amazon Echo is ready to be dispatched, and a tracking number when it is shipped. Plus, you’ll receive delivery status updates until it’s delivered. *Subject to market timeframes for basic meter transfer.   Set up and use Amazon Echo How do I set up my Amazon Echo? First, download the Alexa app and sign in. With the free Alexa app, you can set up your device, manage alarms, music, shopping lists, and more. The Alexa app is available on phones and tablets with: Android 5.0 or higher iOS 9.0 or higher To download the Alexa app, go to the app store on your mobile device and search for "Alexa app." Then select and download the app. Next, sign into your Amazon account, or if you don’t have one, create an Amazon account. You can also go to alexa.amazon.com.au from Safari, Chrome, Firefox, Microsoft Edge, or Internet Explorer (10 or higher) on your Wi-Fi enabled computer. After that, continue your first time Amazon Echo device set up by following the prompts in the Alexa app or alexa.amazon.com.au. If you are having trouble setting up your Amazon Echo device, get help here. What should I do if the Amazon Echo sent from AGL is faulty? If you wish to return a faulty device to AGL, please complete our online form with your details and we’ll send a product return satchel to your mailing address, which you should receive within three to five business days. After it arrives, we’ll arrange for a replacement device to be shipped out to you. You can also contact us at alexasupport@agl.com.au for help. The Amazon Echo device is covered by a limited one-year manufacturer’s warranty. There will be instructions in that warranty on how to make a warranty claim directly with the manufacturer. You may also have additional rights and remedies under the Australian Consumer Law. If the AGL Skill isn’t working for me, what should I do? First, make sure you’ve set up the AGL Skill correctly by following the instructions at agl.com.au/alexaskill or as above in ‘how do I set up my Amazon Echo?’ After you’ve done that, try to get the AGL Skill working by saying "Alexa, open AGL” or “Alexa, ask AGL" and asking some of these questions:   What’s my account balance? What’s my bill amount? When’s my payment due? What’s my electricity cost to date? If the AGL Skill still isn’t working, try seeing if other Skills work by asking Alexa some different questions. If only the AGL Skill isn’t working, please try linking your energy account again. If Alexa can’t answer any questions you ask, please use the Amazon help page for further assistance.  How do I change my country settings, so I can use my Echo or Amazon Alexa in Australia? You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.   About the AGL Skill for Amazon Alexa What is the AGL Skill and what does it do? The AGL Skill has been created to help our customers who have an Amazon Echo or other Alexa-enabled device to get information about their AGL energy account quickly and easily.   Simply speak to your device and say "Alexa, open AGL" and ask questions like:   What’s my account balance? What’s my bill amount? When’s my payment due? What’s my electricity cost to date? You can also switch to e-billing and arrange a payment extension. Why should I have the AGL Skill on my Amazon Echo? Using the AGL Skill on your Amazon Echo lets you access things like your AGL account balance or bill due date without having to lift a finger. Simply ask Alexa to tell you! And, if you’re an AGL customer with a smart meter at home, you can even hear your estimated cost to date along with an estimated bill projection. We’ll add more capabilities to the AGL Skill soon, so stay tuned. How do I set up and use the AGL Skill? It’s easy to get the AGL Skill on your Amazon Echo. Step by step instructions and a demo video can be found at agl.com.au/alexaskill. Can I link more than one AGL account to the AGL Skill? If you have multiple energy products (such as Gas) or supply addresses as part of your AGL account, you can access all of them via the AGL Skill. Simply log into My Account to manage what you have linked. The AGL Skill can only be linked to one AGL My Account. Why isn’t Alexa answering my questions? If Alexa doesn’t answer one of your questions, it might be that what you’re after doesn’t yet exist in the AGL Skill. As we grow the features of the AGL Skill, we may update you via email, plus notify you about the changes through the Amazon Alexa store. In the meantime, if you have feedback to share about the AGL Skill, we’d love to hear it. Simply join this thread. I’ve already paid my energy bill - why is the AGL Skill telling me it’s overdue? Payments can take up to two business days to register against your AGL energy account. So, if your last payment was made after 6pm, out of business hours on a weekday, or on a weekend, there may be a delay. If you’ve paid your outstanding bill in full within the last two business days, please ignore any overdue payment information that’s provided by Alexa.   How will the AGL Skill evolve? We’ll keep adding new and enhanced voice features to the AGL Skill. That’s because we’re committed to hearing and acting on the feedback we receive from our customers. By applying our insights and expertise in energy management to new technologies, we plan on making your ongoing experiences with us even better. If you have feedback to share about the AGL Skill, we’d love to hear it. Simply join this thread.   If I don't want to use the AGL Skill anymore, what should I do? To unlink your AGL account from Alexa, simply:   Log in at https://alexa.amazon.com.au/ Go to Alexa Skills Open the AGL Skill Click the ‘Unlink’ button Or, to completely remove the AGL Skill, click ‘Disable’. You can add the AGL Skill and link the account again whenever you’d like.   Privacy and data security   Is my personal data secure? At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Alexa with information that is necessary to answer your question or use the Skill. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that Alexa can’t be heard by anyone else, so remember to be aware of who is around you when you ask Alexa for your information. We use end to end encryption to ensure your data is safe and secure.   How do I know my personal data is safe? AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Securing Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected.   For more information about how we protect and manage your personal information see our privacy policy. When you use the Amazon Alexa Device, Amazon will also collect and use your data and personal information and this collection and use will be governed by Amazon’s privacy policy and its additional terms of use.   When are devices streaming audio to the cloud? Echo devices use on-device keyword spotting to detect when you say your selected wake word (Alexa, Amazon, Echo, or Computer) – the device does not stream audio to the cloud unless the wake word is detected or the action button is pressed.   After they hear the wake word, they record what they hear for two purposes:   To send your request to the Alexa voice service in the cloud for processing: for Alexa to figure out what you said, and how to respond; and To send a copy of your request to the History file for your specific device, which you can access in the Alexa app. This is useful for you, because when Alexa doesn’t respond as you expected her to you can see what she thought you said in the app. It also helps Alexa get better at understanding you over time as you interact with and correct her. However, if you’re uncomfortable with having the History stored you can clear the file in the app anytime you’d like. Just go to Settings > History. It’s true that Amazon is keeping overall statistics on what types of requests Alexa device owners are making and what types of errors Alexa is experiencing, but these statistics are not tied to individual users or device owners, and they help Amazon to keep making the Alexa service and devices better by keeping track of what consumers want from Alexa but aren’t getting currently or aren’t getting reliably.   Where can I get more information on voice services and data security? Amazon has a help page here. 
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We apologise for any inconvenience for those customers who have experienced when attempting to access AGL Rewards through My Account. To make sure this isn’t a local web browser issue please clear your cache. Alternatively, ensure that you're not accessing My Account using a bookmarked link as this may be out of date - try this link. The Rewards tab should now appear between usage and manage account when you log back into My Account. If this doesn’t fix your issue, send your details to CommunitySupport@agl.com.au and our technical teams will investigate. If you’re a small or medium business customer, we are aware of errors when you click on the rewards link in My Account. A fix is under investigation and we will post here when it’s good to go.   Thank you to those customers who have supplied trouble shooting details and screen shots. Keep checking this announcement for updates. Thank you for your patience, we want to get you accessing your rewards as soon as possible.
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Your meter type and configuration determines the electricity rates available to you.   Traditional electricity meters do not record when you use electricity, they only record how much you have used in total since the last time the meter was read. If you have a pool pump, or slab heating or storage hot water, then you might have a separate controlled load meter through which these facilities operate, at restricted times (generally overnight), with lower Controlled Load rates applying to their usage.    However, new digital meters record when electricity is used in half hourly intervals, and this is reported back to Energy Retailers on a daily basis. Because of this, digital meters also support a flexible pricing structure, in which different electricity rates can apply at different times of the day.   With a flexible pricing structure, higher amounts might apply during Peak hours (when energy usage across your disctribution area is highest), with lower rates applying during Off-peak and Shoulder times of the day. A digital meter and flexible pricing structure may enable you to lower your overall electricity usage costs by shifting some of your electricity usage outside the Peak times.   For example, running energy hungry appliances such as a dishwasher or clothes dryer during the Off-peak period will help you take advantage of lower Off-peak rates.   My Account is an online tool available to AGL customers to help them understand more about their own energy use. With a digital meter, customers can also learn when during the day their energy use takes place, and this is helpful to understanding what you can change.
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There are two types of energy charges that appear on most customers’ energy bills:   Supply charges   Supply charges are generally calculated as a fixed amount charged for each day of the time period covered by a bill. They are not related to the amount of energy used during the billing period.   Supply charges cover some of the costs of maintaining and operating the Distribution and Transmission networks (see explanation of Network Costs), and some of the operational costs of supplying our customers.   Usage charges (variable charges)   Usage charges are generally calculated per kilowatt hour (kWh) for electricity, and per megajoule (MJ) or Unit for gas, for the amount of gas or electricity used at a home or business during the time period covered by a bill. Usage charges also cover some of the costs of maintaining and operating the Distribution and Transmission networks (see explanation of Network Costs), and some of the operational costs of supplying our customers.   The majority of costs associated with Government green schemes (see explanation of Government Green Scheme Costs) are generally recovered through the usage charges.   The actual amount of the variable usage charges that appear on an individual customer’s bill depends on how much energy they use, as measured by their meter and multiplied by the usage rates that apply under their energy contract.
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In supplying gas and electricity to you AGL incurs a range of different costs which can be broadly grouped into 4 categories. These categories are explained below:   Wholesale Energy Cost   Wholesale Energy Costs are the amount that we pay to purchase sufficient gas and electricity to supply our customers.   Electricity can be bought directly from a wholesale electricity market where all businesses that generate electricity sell their output, for example, coal or gas power stations, or wind farm and hydro scheme operators (Electricity Generators). The wholesale electricity market can be extremely volatile in times of short supply or high demand.   Gas can be bought directly from gas extraction and production plant operators (Gas Producers).   Gas and electricity can also be bought indirectly through energy trading markets. Participating in these trading markets helps retailers to manage the risks of high prices in the wholesale market.   Network Costs   Different companies are involved in the delivery of gas or electricity to homes and businesses. They are called Gas or Electricity Distributors, and Gas or Electricity Transmission businesses.   The activities performed by these businesses include building and maintaining the Transmission and Distribution networks of electricity poles and wires, or gas pipes and pipelines, to transport the energy from Electricity Generators and Gas Producers to end-users.   Together with Metering Providers, Electricity and Gas Distributors are also responsible, for installing and maintaining electricity and gas meters at homes and businesses. They arrange for gas and electricity meters to be read, and for our customers’ meter readings to be supplied to us.   We have direct and indirect costs in arranging the supply of wholesale energy and network services used in supplying gas and electricity to our customers.   Government Green Scheme Costs   We have direct and indirect costs associated with a range of Federal and State Government green schemes that promote a sustainable energy industry. These schemes include renewable energy schemes and energy efficiency schemes.   Energy Retail Component   As an energy retailer, we are the face of the industry to our customers. We manage a lot behind the scenes to ensure that our customers’ homes and businesses have access to gas and electricity at competitive prices. The cost of doing so is recovered through our energy rates.   Our business activities include purchasing wholesale energy and network services, assisting customers with queries about their energy plans, usage or bills, requesting Distributor services on behalf of our customers such as connections and disconnections when moving house, and calculating and sending energy bills.   Other activities we perform include managing our compliance obligations, and sending our customers the details of their energy plans, and all of the other important information they need to know about us as their energy retailer, the industry and their supply of gas and electricity in general.   When setting our energy rates it is important for us to offer competitive gas and electricity plans, to be able to provide excellent service and value to our customers, and to ensure the continued support of our shareholder investors.   Importantly, we also reinvest in our business to ensure that we can continue to be innovative with initiatives such as developing My Account which enables our customers to see and understand the energy they use, and actions that they can take to reduce their energy usage.
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Western Australia’s Wheatbelt region and Yarra Yarra Biodiversity Corridor – where over 90% of land has been cleared for agriculture – are the two target areas for planting the Future Forests trees.   Leading scientists and conservation groups, including Conservation International and the WWF, have identified both areas as biodiversity hotspots. These unique areas offer an opportunity to create a habitat for a wide range of Australian flora and fauna species.
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The StorEdge inverter can provide backup power functionality to give you peace of mind during a power outage. Modifications to your switchboard may be required, at additional cost, to utilise this functionality when your battery is installed as part of AGL’s Virtual Power Plant.   The HD- Wave inverter does not have backup power functionality but is available at a great price.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Join AGL’s Virtual Power Plant and choose between three affordable battery options starting from $2,990.   LG Chem RESU10H + SolarEdge HD-Wave inverter LG Chem RESU10H + SolarEdge StorEdge inverter Tesla Powerwall 2   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.  
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AGL’s energy storage experts conduct detailed research on which batteries best suit Australian conditions and lifestyles.   The lithium-ion batteries that AGL has selected are maintenance free, compact and are long lasting, as well as meeting international battery safety standards.
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The current generation of solar batteries cannot completely power an average home in all circumstances, however if you’re eligible for AGL’s Virtual Power Plant an LG Chem or Tesla Powerwall 2 battery could help decrease your reliance on the grid.   Visit agl.com.au/powerinnumbers to learn more about whether you’re eligible to take up this offer.
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The agreement to participate in the Virtual Power Plant is for a 5-year period. To participate in the Virtual Power Plant, you must remain an AGL electricity customer for the 5-year term of the agreement. At the end of the period you can choose to exit the agreement.   Unlike other virtual power plant models in Australia and overseas, you own the battery and/or solar system installed in your home during and after your participation in the program.   By participating in the Virtual Power Plant demonstration project, you will have a battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped at $5,000 and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.   If you move to a new house, AGL may agree to transfer your contract to be part of the Virtual Power Plant program and ownership of the battery to the new owner or arrange for your battery to be transferred to your new property at your cost, provided that your new property meets our eligibility criteria.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Yes. We’ll need your home to stay connected to the electricity grid to be a part of AGL’s Virtual Power Plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you do not have stored energy in your battery.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Yes. AGL is pioneering virtual power plant technology as part of our demonstration project, with 1,000 battery installations being rolled out in metropolitan Adelaide. This offer is currently only available in eligible suburbs in metropolitan Adelaide.   If you do live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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AGL’s Virtual Power Plant makes battery technology affordable for everyday South Australian households, by heavily subsidising the price for participating customers.   A battery can help you to use more of the solar energy you produce when the sun isn’t shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less energy from the grid, you could help lower your electricity bills.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance.   Speak to an AGL battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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