The answer to this depends on which state you live in.
In SA and VIC, a change in the account name will not have any impact on the feed-in tariff at the property.
In NSW and QLD, and change in the account name may have an impact on the feed-in tariff at the property.
As AGL Rewards is a digital membership program, you will not receive a physical plastic card. All the benefits can be accessed via your smartphone, tablet or PC using your digital membership card.
If you do not have a smartphone and wish to claim a dining offer, you can access AGL Rewards via My Account and print your AGL Rewards membership card. Note you may be required to show ID at some establishments.
So you can access the program's benefits online, simply log in to My Account and click on the Rewards tab to register.
We'll also send a monthly AGL Rewards e-newsletter to your email address, which will share the latest offers as well as ways to getting the most out of your AGL Rewards membership.
To make a purchase, log in to My Account on your computer or from your smartphone or tablet.
When you dine out at one of our listed establishments, show the e-card on your phone - to your waiter when it comes time to settle the bill to get your discount.
Flybuys is Australia's largest shopping rewards program. You earn points when you shop with retailers like Coles, Target, Kmart and Liquorland – just to name a few.
After you’ve collected enough points, you can choose from over 1000 fantastic rewards, all with no fees or charges. Membership is open to anybody who wants to be rewarded for their everyday shopping.
You can link your Flybuys details with your online AGL My Account by logging in here: aglener.gy/LogIn .
Alternatively, f ollow the prompts on this page .
If you've only just signed up to AGL, then there is a very good chance that we're still in the process of transferring your accounts over and setting things up.
While this is going on, you'll have very little access to our online services unfortunetly.
If you'd like us to take a closer look at things, please feel free to get in touch with our web chat team here!
You can easily link your Flybuys through your AGL MyAccount. You can sign up to these services, or log in if you're already a member here: aglener.gy/LogIn .
Alternatively, you can follow the 'Link now' prompts on this page to do so just as easily.
Unfortunetly at this stage, you can't link your Flybuys card through our app.
You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.
If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.
Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.
You may be eligible for further rebates if you have a CPAP machine on site, however mobility scooters are not currently covered by the DHS. You can find out more here!
For more infomration on life support rebates and concessions, lick the relevant state here:
The easiest way to view and pay your bills is to log into My Account.
My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.
Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.
You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.
If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.
You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.
You can find more information about Billing and Payments in Help and Support.
We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account.
Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date.
If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case.
For more information about concessions, please visit the Concessions, Rebates and Grants page .
Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator.
Find out more about Standard Retail Contracts.
If you pay your bill over the counter at Australia Post you may incur a fee of $2.00 per payment (including GST); Exemptions from the over-the-counter can be found here.
Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, sign up by accessing My Account.
We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.
Start by checking to see if other electrical appliances on your property are working. If they’re not, please call your Electricity Distributor.
If other electrical appliances on your property are working, there’s likely been a failure with your hot water unit. Please call AGL on 131 766. We have an answering service that can help you outside business hours.