FAQs

When will the power be connected at my new property?

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‎20-02-2019 10:04 AM

 

After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker.

You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”.

On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.

Once the connections complete, be sure to check that your main switch is in the ON position.  

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