Moving house? Let us help you understand the process.
Let us know you’re moving
Arrange your move in advance online or, to be connected on the next business day, call us before 1pm Monday to Friday. Simply provide your new address and connection date and we'll connect you on our standard retail contract.
Track your move - get access to your personalised Move Tracker
Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account giving you one less thing to worry about.
Make sure your home is ready to connect
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.
Move in, power on guaranteed
If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day until your power is on^
10 days to select a plan
Once you’re set up, you’ll have 10 days to choose a new energy plan and have your benefits backdated to the energy plan start date.
Do you have a life support machine at your property?
If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Call 131 245, to register your life support machine.
To be connected on the next business day, call us before 1pm Monday to Friday on 131 245.
^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.