We’ll send you a confirmation email with a reference number and a link to your online move tracker.
You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”.
On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
If you haven't arranged your connections or disconnections yet, simply move online now or call us 24/7 on 131 245.
We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas. If you require your connection or disconnection sooner than this please call us on 131 245 and we can discuss your options.