FAQs

The AGL Action for Google Assistant

No ratings
Thursday

AGL now works with the Google Assistant on compatible devices like Google Home* Android or iOS smartphones. Just say “Hey Google, talk to AGL" to get started.

 

*Google and Google Home and Android are trademarks of Google LLC.

 

What is the AGL Action and what does it do?

 

The AGL Action has been created to help our customers who have a Google Home or other Google Assistant-enabled device to get information about their AGL energy account quickly and easily.


Simply speak to your device and say, "Hey Google, talk to AGL" and ask questions like:

  • “What’s my account balance?”
  • “What’s my bill amount?”
  • “When’s my payment due?”
  • “What’s my electricity cost to date?” (smart meter customers only)
    You can also switch to e-billing and request a payment extension.

Set up and use of the Google Assistant

 

Getting Started

1. Find AGL on the Google Assistant or Google Home app

Open your Google Assistant app, tap 'Explore' and search 'AGL'.
2.  Link to your AGL account
In the AGL Action, tap 'link' to link your account.
3.  Say "Hey Google, talk to AGL"
Now you can manage your AGL account with help from your Google Assistant. See what you can do.

 

How to sync your account with Google 

Installing and using the AGL Action

 

To get started, just say “Hey Google, ask AGL...” then:
“What's my account balance?”
“What's my bill amount?”
“What was my bill last year?”
“When's my electricity bill due?”
“What's my cost to date or projected bill?” (Smart meter customers only)
“What's an energy saving tip?”
“Switch me to e-billing.”
“Extend my payment due date.”
And, if you ever get stuck, just say ‘Hey Google, talk to AGL. Get help.”

 

Where can I get help to set up my device?

 

It’s easy to set up the AGL Action on your Google Assistant. See above for step by step instructions and a demo video. If you’re having any trouble, you can also get help here.  

  

Why can't The AGL Action answer my questions?  

The AGL Action may not be able to answer your questions because the question you are asking has not yet been developed. AGL will review customer feedback and requests for additional voice features and update the AGL Action with new features. Your feedback is important to us. If you’d like to provide feedback on the AGL Action, we’d love to hear it. Simply join this thread here on the Community or email us at googlesupport@agl.com.au.


When we update the AGL Action with new features or enhancements you’ll be able to see the update in your Google Assistant in addition to receiving an email with important updates (provided we have your consent).

 

The AGL Action is not working for me - what should I do?

Have you set up the AGL Action? If not, follow the instructions on this page. Have you tried to invoke the AGL Action by saying "Hey Google, talk to AGL…”


You can ask the following types of questions:

  • “Hey Google, ask AGL what’s my account balance?”
  • “OK Google talk to AGL, what’s my bill amount?”
  • “Hey Google, ask AGL, when’s my payment due?”
  • “OK Google ask AGL, what's my current usage cost?” (For customers with smart meters only.)

If the AGL Action is still not working, please check if any other Google Actions you have linked to your device work. If this only affects the AGL Action, please try unlinking your account and linking it again.

 

I’ve already paid my bill. Why is the AGL Action telling me my bill is overdue?

Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you’ve paid your outstanding bills in full, you can disregard any payment information provided via the AGL Action.

 

Can I link multiple accounts using the AGL Action? 

If you have multiple energy products or supply addresses as part of your customer account, then you’ll be able to access all of them via the AGL Action, if they are all linked to the one My Account.


To check what products or supply addresses you have linked to your customer number, log into AGL My Account.

 

The AGL Action can only be linked to one AGL My Account.

  

Privacy and data security

 

Is my personal data secure?

At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Google with information that is necessary to answer your question or use the Action. For example, you’ll notice that data, such as your personal address, is not provided fully. It’s still your responsibility to ensure that the Google Assistant can’t be heard by anyone else, so remember to be aware of who is around who could use the Google Assistant or around you when you ask your Google Assistant for your information. We use end to end encryption to protect your data.

 

How do I know my personal data is safe?

AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Securing Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Google Assistant Device, Google will also collect and use your data and personal information and this collection and use will be governed by Google’s privacy policy and its additional terms of use.


Where can I get more information on voice services and data security?

 Google has a help page here.

 

Terms and conditions
For terms and conditions visit agl.com.au/googleterms.

 

Was this article helpful?

Version history
Revision #:
6 of 6
Last update:
Thursday
Updated by: