FAQs

Planned outage to online services: Sat 16 Feb – Sun 17 Feb

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a week ago

Between Saturday 16 February 7.00pm to Sunday 17 Feb 2.00pm (AEDT) We have a planned outage for scheduled maintenance.

 

What does this mean?

We’ll be tinkering around under the hood, but we’ll try to make things snappy. This means you might experience limited service in My Account and the AGL App between those times. In addition, the following services will be unavailable:

 

My Account

  • All online services

AGL App

  • Payment services

AGL Website

  • Online sign-up
  • Online moving process (Easy Move and Digi Move)
  • Direct debit setup

Webchat

  • Direct debit setup

Alfie, our digital assistant

  • Payment services through Chatbot

MAX (Solar Max)

  • Payment services

AGL Energy Online (Large Business Customer Portal)

  • Direct debit setup

 

We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills in the AGL App. We'll do our best to get our online services up and running again as quickly as possible.

 

How can I pay my bill?
In the meantime, Residential and SME customers can pay their bill via the Bill Payments page or BPAY.

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