FAQs

If my meter is being upgraded, will I need to be at the property for the installation?

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‎30-01-2019 06:12 PM

 If there's safe and clear access to your meter, you don't have to be at the property during the installation*. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit.


*If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.

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‎30-01-2019 06:12 PM
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