FAQs

I've just had a digital meter installed. How long until I can see my usage data on the app?

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‎24-05-2018 02:04 PM

You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.

 

If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.

 

Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.

 

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