FAQs

How will you let me know you’ll be reducing my air conditioner’s power?

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3 weeks ago

 

During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”.

The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience.

The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.

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