FAQs

How do I change my address online?

40% helpful (2/5)
‎18-09-2018 03:28 PM
Moving? 
 
It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.
 
Simply: 
  1. Log in to My Account.
  2. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions.
Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.  

If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants. 
 
Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.
 
If you have already moved, please get in touch with our customer service team via web chat  with your account numbers and they'll be happy to help you update or check your address details.

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