How can I request more time to pay?

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We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.


AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account


Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.

Call 131 245 >> Option 2 (self Service) >> Option 2 (Account Balances & Payments) >> Option 3 (Extend due date) >> Gas Option 2, Electricity Option 3 >> Account number

Have your account number and recent bill handy.


For additional other options that might be available to you: 


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AGL Moderator