We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.
AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account.
Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.
Call 131 245
Press 2 for payments, bill extensions and account balances.
Press 2 to extend time to pay bill.
Press 2 for gas or Press 3 for electricity.
Have your account number and recent bill handy.
For additional other options that might be available to you:
If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of AGL’s Payment Support Victoria program.