Energy Management

Looking for tips or advice on energy efficiency around the home? See what others are doing or share your experience!

Looking for tips or advice on energy efficiency around the home? See what others are doing or share your experience!

Track Energy Usage on Website

Newcomer

Hi

 

When I try to track my energy usage via the website, (not the app, the app works fine) I receive a message stating "Solar insights are coming soon".  There is another option to choose "Go to energy & solar usage" but this takes me AGL IQ which only allows me to see my GAS usage.

 

I have tried clearing the cache, restarting the computer and trying on a different machine - but no luck, and this has been happening for months now. 

 

Have called the contact centre numerous times but no luck

 

solar insights.jpg

2 REPLIES

Re: Track Energy Usage on Website

Moderator

Dear alitee,

 

Thank you for your post!
 

I'm sorry to hear that you've been having issues with our online services and it sounds like you've done all of the right things from your end to try and resolve this. We'll ask you to send an email with your account details through to CommunitySupport@agl.com.au so that we can take a closer look at this for you.

 

Kind regards,

 

Jayden

Re: Track Energy Usage on Website

MJ
Newcomer

This link continues to be more miss than hit.