Emergency, Faults and Outages

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First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.   If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, search online for your manufacturer's instructions and follow these carefully to try and relight it.   If you’re unable to relight your unit’s pilot light, please contact us. We have an answering service that can help you outside business hours.
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There may be a few reasons why your electric hot water system isn’t working. Start by checking to see if other electrical appliances on your property are working. If they’re not, please call your Electricity Distributor.   If other electrical appliances on your property are working, there’s likely been a failure with your hot water unit, check to see if it could be one of the following reasons: Broken thermostat  Check that the thermostat is working properly by comparing the actual temperature of the water to what is shown on the gauge. Heating elements may be worn or broken  Is your hot water not hot enough? You may need to repair or replace the heating elements in your hot water system. A leak in your hot water tank  Have you noticed water pooling around your water heater? You may need to contact a plumber to determine what is required to fix the leak.   For more information please contact us.  
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For hot water emergencies, review the options on this page and contact us if necessary.
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