If you believe the situation is dangerous to life or property, call 000 immediately.
If you smell gas in your home or street:
Extinguish any naked flames or cigarettes, and switch off electrical devices if it is safe to do so.
Open doors and windows for ventilation if it is safe to do so.
If you know where your meter is and how to switch it off, switch off the gas at your meter.
Contact your local Gas Distributor. You'll find them listed on your AGL bill, or you can use the lookup tool on the Emergencies & Power Outages page to find your local distributor.
Contact a licensed gas fitter or plumber to check out the problem, or if you rent your property, contact your real estate or property manager.
First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.
If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, search online for your manufacturer's instructions and follow these carefully to try and relight it.
If you’re unable to relight your unit’s pilot light, please contact us. We have an answering service that can help you outside business hours.