Emergency, Faults and Outages

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First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page;anytime, day or night. You’ll also find these details on your AGL bill.   If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.   If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.
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There may be a few reasons why your electric hot water system isn’t working. Start by checking to see if other electrical appliances on your property are working. If they’re not, please call your Electricity Distributor.   If other electrical appliances on your property are working, there’s likely been a failure with your hot water unit, check to see if it could be one of the following reasons: Broken thermostat  Check that the thermostat is working properly by comparing the actual temperature of the water to what is shown on the gauge. Heating elements may be worn or broken  Is your hot water not hot enough? You may need to repair or replace the heating elements in your hot water system. A leak in your hot water tank  Have you noticed water pooling around your water heater? You may need to contact a plumber to determine what is required to fix the leak.   For more information please contact us.  
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