Emergency, Faults and Outages

What should I do in the event of a power outage?

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‎02-10-2019 05:25 PM

A power outage can be inconvenient and frustrating, but here are a few ways to make it easier to cope with.


Experiencing a total loss of power can be a frightening thing. You could be watching TV or having dinner with the family, when suddenly you’re plunged back into the Dark Ages. Not fun.


First of all, don’t panic. Unless there’s a major emergency in your home or the local area, power outages are usually brief.


If you think the outage poses a threat to your life or property – like a powerline has come down outside – immediately call 000 and talk to an emergency operator. They’ll provide instructions on what to do next.


If it’s not an emergency, stick your head outside to see if there are any other lights on in your street or area. If it’s just you, you should be able to see streetlights or other people’s house lights. Knowing this can help you swiftly find out why you’ve lost power.


There are a number of companies that supply electricity to various areas. You can use our electricity distributor lookup tool to find out who distributes power in your area. The companies are:


  • Victoria (electricity), New South Wales (gas): Jemena Electricity – 131 626.
  • Victoria: United Energy – 132 099.
  • Victoria: CitiPower – 131 280.
  • Victoria: Powercor – 132 412.
  • Victoria: AusNet Services – 131 799.
  • Queensland: Energex  – 13 62 62
  • South Australia: SA Power Networks – 13 12 61.

Your distributor is the first place to call to report your fault and have it investigated.


If you have access to the internet on a phone or tablet, you can visit our page on Emergencies and Outages, which will tell you if there’s a fault or emergency in your area. Rest assured that if the issue lies with us we’ll be doing everything we can to restore services as soon as possible. Check back regularly to see the status of the outage.


Planning ahead


So as not to get caught unawares by a power outage, a good thing to do is keep an AGL bill around, like on the fridge or in your bottom kitchen drawer. On the front of your bill you’ll find a Faults and Emergencies phone number.

Also, keep a torch handy – either by the front door or on a key ring. There’s nothing worse than bumping your shin on a piece of furniture when moving around in the dark. This can also help you find the Faults and Emergencies contact number on your bill.


By following these simple tips you’ll be out of the dark as soon as possible.

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