Emergency, Faults and Outages

What should I do if the electricity suddenly fails?

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‎26-08-2020 11:34 AM

First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page. You’ll also find these details on your AGL bill.


If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.


If you ever have an electrical fault in your house or with an appliance, please contact a licensed electrician to fix it. Never try to do it yourself.

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