Emergency, Faults and Outages

Having trouble with your gas hot water system?

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‎26-08-2020 11:39 AM

First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.


If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, search online for your manufacturer's instructions and follow these carefully to try and relight it.


If you’re unable to relight your unit’s pilot light, please contact us. We have an answering service that can help you outside business hours.


Find out more information about gas safety on our Natural Gas Safety page.

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