AGL is committed to powering all types of businesses around Australia.
We recognise that every business is unique – all different sizes with different requirements and needs.
For a general guideline, as at February 2019, we would tend to classify customers as follows
Small to Medium Business: businesses that spend less than $30,000 (GST incl.) annually on electricity and less than $50,000 (GST incl.) on gas.
Large Business: Businesses that spend more than $30,000 (GST incl.) a year on electricity, or more than $50,000 (GST incl.) on gas
Multi-site Business: Businesses with more than 10 sites
Looking for SME energy plans? View our plans page
Get a tailored energy solution for your large business - Get a quote or call 1300 001 047
To arrange for the connection of electricity or gas at your business premises, please give us a call on 133 835.
If you’re moving within the next three business days call us immediately to avoid delays.
You can do this online or over the phone.
To connect: Call 133 835, or log in to AGL Energy Online and select 'Moving'.
To disconnect: Call 133 835, as above.
IMPORTANT: If you’re moving within the next 3 business days you should call us immediately to avoid delays.
This happens when we’re unable to get to the meter to take a reading. It may be because it’s behind a locked gate or protected by guard dogs. When this happens, we’ll estimate your bill based on previous usage. This may result in a discrepancy on either the estimated bill or the next bill with an actual reading.
To see if your bill is estimated or an actual read, look for ‘Reading Type’ or ‘Current Reading’ on the back page of your bill. You can request a meter reading by calling 133 835.
Simply select 'My Energy' in your AGL Energy Online account, then 'Update Account Settings' and select eBilling.
Choose the relevant AGL account and select 'yes' on 'eBilling enabled for this account' to enter your email address.
Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator.
Find out more about Standard Retail Contracts.
That depends on what you need. Talk to our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column in the 'My Energy' section of AGL Energy Online if you need:
a meter to be removed or disconnected
your meter’s tariff codes checked, or
to find out the Meter Data Provider (MDP) for your site.
To request 15/30 minute interval data or COSS reports using AGL Energy Online, go to the 'Help Centre' under 'My Energy' and select 'Metering, Data, Connections' from the drop down menu under 'Create an Enquiry'.
Get in touch with our Customer Service Team and include proof of payment and the account details where you want the funds transferred. In your AGL Energy Online account, select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
You can request a demand reset or check if there's a contract demand agreement between your business and the distributor.
Log in to AGL Energy Online, select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
They specialise in analysing energy usage data, identifying energy and cost reduction opportunities, implementing and reviewing the results of projects. Get in touch with the AGL Energy Services team at firstname.lastname@example.org.
If the maximum amps required for your new meter are less than 250 amps, please call our New Connections department on 1800 680 430 .
I f they're more than 250, please call our Large Market department on 1300 793 477 .
It depends on the type of information you're trying to change.
To update general account details, eBilling settings or your billing or service addresses: log in to AGL Energy Online, select 'My Energy', then 'Manage Account'.
To update your account name or date of birth, please call 133 835.
Check that your mailing address is up-to-date. You can find this in AGL Energy Online under 'Account Summary' and then 'My Energy'. If your address is correct and you don’t have eBilling for this account, you should contact our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column.
If you’ve just moved to new premises, log in to your online account and select 'My Energy' followed by 'Billing and Payments' to check if a bill has been sent and you’ve updated your new address.
If you still need help, select 'Contact Us' in the 'Useful Links' column of 'My Energy' to talk to our Customer Service Team.
If you know you haven't been using more energy than usual and there hasn't been a recent rate or charge increase, you can ask our Customer Service Team to arrange a tariff analysis. Just log in to AGL Energy Online and select 'Contact Us' in the 'Useful Links' column under 'My Energy'.