GreenPower is a government accredited program that aims to increase renewable energy generation in Australia.
When a customer buys Green Power electricity, they are guaranteed the electricity put into the grid is from sources built since 1997 and is approved by Green Power.
The GreenPower tick of approval is an independent assurance that you are supporting renewable energy.
Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator.
Find out more about Standard Retail Contracts.
It depends on the type of information you're trying to change.
To update general account details, eBilling settings or your billing or service addresses: log in to AGL Energy Online, select 'My Energy', then 'Manage Account'.
To update your account name or date of birth, please call 133 835.
Check that your mailing address is up-to-date. You can find this in AGL Energy Online under 'Account Summary' and then 'My Energy'. If your address is correct and you don’t have eBilling for this account, you should contact our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column.
If you’ve just moved to new premises, log in to your online account and select 'My Energy' followed by 'Billing and Payments' to check if a bill has been sent and you’ve updated your new address.
If you still need help, select 'Contact Us' in the 'Useful Links' column of 'My Energy' to talk to our Customer Service Team.
If you know you haven't been using more energy than usual and there hasn't been a recent rate or charge increase, you can ask our Customer Service Team to arrange a tariff analysis. Just log in to AGL Energy Online and select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
You can request a demand reset or check if there's a contract demand agreement between your business and the distributor.
Log in to AGL Energy Online, select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
That depends on what you need. Talk to our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column in the 'My Energy' section of AGL Energy Online if you need:
a meter to be removed or disconnected
your meter’s tariff codes checked, or
to find out the Meter Data Provider (MDP) for your site.
To request 15/30 minute interval data or COSS reports using AGL Energy Online, go to the 'Help Centre' under 'My Energy' and select 'Metering, Data, Connections' from the drop down menu under 'Create an Enquiry'.
Our Customer Service Team can give you more details. Log in to AGL Energy Online and select 'Contact Details' in the 'Useful Links' column under 'My Energy'. If you wish to receive a refund be sure to include the registered BSB and account numbers.
Refunds can take up to four weeks to be processed. If you still haven’t received a refund after that time, please call our Commercial Recovery Team on 1800 813 140.
Get in touch with our Customer Service Team and include proof of payment and the account details where you want the funds transferred. In your AGL Energy Online account, select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
Simply select 'My Energy' in your AGL Energy Online account, then 'Update Account Settings' and select eBilling.
Choose the relevant AGL account and select 'yes' on 'eBilling enabled for this account' to enter your email address.
Your online billing information goes back as far as October 2011. You can find a bill using AGL Energy Online by selecting 'Billing and Payment Summary' under 'My Energy'.
If you need a copy of an older bill to be mailed to you, go to the ‘Help Centre’ under 'My Energy'. From the drop-down options under ‘Create New Energy’, select ‘Billing’ and ‘Bill copy request’. Follow the prompts to ‘Proceed with enquiry’, then enter the billing period – e.g. 01/08/2010 – 30/08/2010 – to order your copy.
Small to medium businesses can set-up Direct Debit using AGL Energy Online.
If you’re already using Direct Debit on an account and want to apply it to another account, log in to your account and select 'Preferences' followed by 'Energy Account Settings'. Use the link at the bottom of the page to apply direct debit settings to other accounts.