Standard Retail Contracts are energy plans that are regulated by the energy regulator in your state. Depending on your state, the prices applicable to Standard Retail Contracts may also be regulated by the energy regulator.
Find out more about Standard Retail Contracts.
Our Customer Service Team can give you more details. Log in to AGL Energy Online and select 'Contact Details' in the 'Useful Links' column under 'My Energy'. If you wish to receive a refund be sure to include the registered BSB and account numbers.
Refunds can take up to four weeks to be processed. If you still haven’t received a refund after that time, please call our Commercial Recovery Team on 1800 813 140.
GreenPower is a government accredited program that aims to increase renewable energy generation in Australia.
When a customer buys Green Power electricity, they are guaranteed the electricity put into the grid is from sources built since 1997 and is approved by Green Power.
The GreenPower tick of approval is an independent assurance that you are supporting renewable energy.
Simply select 'My Energy' in your AGL Energy Online account, then 'Update Account Settings' and select eBilling.
Choose the relevant AGL account and select 'yes' on 'eBilling enabled for this account' to enter your email address.
This happens when we’re unable to get to the meter to take a reading. It may be because it’s behind a locked gate or protected by guard dogs. When this happens, we’ll estimate your bill based on previous usage. This may result in a discrepancy on either the estimated bill or the next bill with an actual reading.
To see if your bill is estimated or an actual read, look for ‘Reading Type’ or ‘Current Reading’ on the back page of your bill. You can request a meter reading by calling 133 835.
AGL is committed to powering all types of businesses around Australia.
We recognise that every business is unique – all different sizes with different requirements and needs.
For a general guideline, as at February 2019, we would tend to classify customers as follows
Small to Medium Business: businesses that spend less than $30,000 (GST incl.) annually on electricity and less than $50,000 (GST incl.) on gas.
Large Business: Businesses that spend more than $30,000 (GST incl.) a year on electricity, or more than $50,000 (GST incl.) on gas
Multi-site Business: Businesses with more than 10 sites
Looking for SME energy plans? View our plans page
Get a tailored energy solution for your large business - Get a quote or call 1300 001 047
Check that your mailing address is up-to-date. You can find this in AGL Energy Online under 'Account Summary' and then 'My Energy'. If your address is correct and you don’t have eBilling for this account, you should contact our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column.
If you’ve just moved to new premises, log in to your online account and select 'My Energy' followed by 'Billing and Payments' to check if a bill has been sent and you’ve updated your new address.
If you still need help, select 'Contact Us' in the 'Useful Links' column of 'My Energy' to talk to our Customer Service Team.
To arrange for the connection of electricity or gas at your business premises, please give us a call on 133 835.
If you’re moving within the next three business days call us immediately to avoid delays.
If you know you haven't been using more energy than usual and there hasn't been a recent rate or charge increase, you can ask our Customer Service Team to arrange a tariff analysis. Just log in to AGL Energy Online and select 'Contact Us' in the 'Useful Links' column under 'My Energy'.
You can do this online or over the phone.
To connect: Call 133 835, or log in to AGL Energy Online and select 'Moving'.
To disconnect: Call 133 835, as above.
IMPORTANT: If you’re moving within the next 3 business days you should call us immediately to avoid delays.
Your online billing information goes back as far as October 2011. You can find a bill using AGL Energy Online by selecting 'Billing and Payment Summary' under 'My Energy'.
If you need a copy of an older bill to be mailed to you, go to the ‘Help Centre’ under 'My Energy'. From the drop-down options under ‘Create New Energy’, select ‘Billing’ and ‘Bill copy request’. Follow the prompts to ‘Proceed with enquiry’, then enter the billing period – e.g. 01/08/2010 – 30/08/2010 – to order your copy.
If the maximum amps required for your new meter are less than 250 amps, please call our New Connections department on 1800 680 430 .
I f they're more than 250, please call our Large Market department on 1300 793 477 .
Small to medium businesses can set-up Direct Debit using AGL Energy Online.
If you’re already using Direct Debit on an account and want to apply it to another account, log in to your account and select 'Preferences' followed by 'Energy Account Settings'. Use the link at the bottom of the page to apply direct debit settings to other accounts.
Yes, you can. Just log in to AGL Energy Online and select ‘Add or remove account’ on the My Account page.
Enter the AGL account number and business name exactly as it appears on your bill. You’ll also need to enter the ABN/ACN and phone number of the business account holder.
It depends on the type of information you're trying to change.
To update general account details, eBilling settings or your billing or service addresses: log in to AGL Energy Online, select 'My Energy', then 'Manage Account'.
To update your account name or date of birth, please call 133 835.