This happens when we’re unable to get to the meter to take a reading. It may be because it’s behind a locked gate or protected by guard dogs. When this happens, we’ll estimate your bill based on previous usage. This may result in a discrepancy on either the estimated bill or the next bill with an actual reading.
To see if your bill is estimated or an actual read, look for ‘Reading Type’ or ‘Current Reading’ on the back page of your bill. You can request a meter reading by calling 133 835.