Check that your mailing address is up-to-date. You can find this in AGL Energy Online under 'Account Summary' and then 'My Energy'. If your address is correct and you don’t have eBilling for this account, you should contact our Customer Service Team by selecting 'Contact Us' in the 'Useful Links' column.
If you’ve just moved to new premises, log in to your online account and select 'My Energy' followed by 'Billing and Payments' to check if a bill has been sent and you’ve updated your new address.
If you still need help, select 'Contact Us' in the 'Useful Links' column of 'My Energy' to talk to our Customer Service Team.