Our Customer Service Team can give you more details. Log in to AGL Energy Online and select 'Contact Details' in the 'Useful Links' column under 'My Energy'. If you wish to receive a refund be sure to include the registered BSB and account numbers.
Refunds can take up to four weeks to be processed. If you still haven’t received a refund after that time, please call our Commercial Recovery Team on 1800 813 140.