Billing and Payments 

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If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about here.
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Yes, paying your bill online is simple. It’s quick and you don’t need to log in. Pay your bill now You can also pay online by logging in to My Account. When you’re logged in to My Account you can view and pay your bills, adjust your billing preferences or switch to eBilling.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. To access My Wallet, Click the 'Hi [Your Name] ▼' dropdown menu, and select 'Account Settings'. 'Under the Payment Methods' tile, click Edit.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – . Click the 'Hi [Your Name] ▼' dropdown menu, and select 'Account Settings'. Under 'Billings and Payments' you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you aren't logged in to My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
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Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.   Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App.    Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, contact us and we’ll help set it up over the phone.
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I don't understand my bill. What can I do? If you’ve received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.   View an example bill Learn about how we work out your bill, where to find your meter details and how we compare your usage to other homes with our bill explainer PDF. Available to view or download on our Sample Bill page.   Received a higher than usual bill? If your bill is higher than normal, if may be due to a number of reasons. Explore what might be causing your increased bill through our article - My bill seems higher than usual, what should I do?   Having trouble paying? If you're having trouble paying your bill, go to our Financial Hardship Assistance page for details on the ways we can help.   Want to reduce your usage? Explore ways to save energy around the home on our Home Energy Saving Tips page.   Monitor and track your usage Manage and check your energy usage using My Account or the AGL Energy app. For more help, get in contact with our team. Please have your AGL account number handy.
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You can cancel your Direct Debit arrangement online.   Looking to set up direct debit? Visit this article here.
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Your Reference Number can be found under Payment Options on the back of your AGL bill or on page two of your online bill. You may need to download the PDF document to find the reference number. You can download your bill in PDF format through My Account.     Ready to pay your bill? Head to Payments or log in and pay through My Account
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Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of bill shock.   You can now  set up Bill Smoothing in My Account.   Step 1:  Log in to My Account    Step 2: Click Hi [Your name] ▼ > 'Account Settings', then under 'Billing and Payments' locate the 'Bill Smoothing' tile. Click 'Edit'.   Step 3: Select the fuel and payment frequency   Step 4: Select the start date and click 'Save'
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