Billing and Payments 

What’s the difference between a bill and a review letter?

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‎08-11-2019 09:18 AM

You will receive review letters twice yearly in line with your billing cycle.


Your bill includes details about your usage charges, fees, discounts and concessions.


A review letter details how your energy use is tracking against our yearly forecast. If your actual energy use is different to our forecast, the review letter will show how your payments can be adjusted to match your use.

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