Billing and Payments 

My bill seems higher than usual, what should I do?

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‎28-04-2020 03:28 PM

If you've received a bill that's higher than usual, it can be due to a number of reasons. It’s important to understand where and when you use energy. Here are some checks you can make to help lower your cost:


Check seasonality

Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage.


  • Check to see if you’re using more energy than usual by comparing your bill with your previous summer/winter usage. You can check previous bills using My Account or the AGL Energy app
  • Take advantage of natural heating and cooling opportunities - have a look at our Home Energy Saving Tips page for more.


Have you received an estimated bill?

If you're receiving monthly bills, it's possible that the higher bill you received is due to an estimated bill - either this bill or the previous one. Estimated bills can either be based off your usage history with us or, if you've been with us less than 12 months, it'll be based off the average of similar customers.


Your higher bill may be an estimated bill itself, or it could be an actual, metered bill that is higher because the last estimated bill was too low.


If you're on quarterly billing and have received an estimated bill, this is most likely due to an inability to read your meter. To avoid this, make sure there's clear and safe access to the meter with no locks or dogs that could prevent a read from occurring. You can find more information on our Why do I get estimated bills page.


You can avoid estimated bills by submitting your own meter read as the next section explains.


Submit your own meter read

If you have a basic meter, you can request an adjustment to an estimated bill by submitting your own meter read. You can see what type of meter you have on our Read Your Meter page.


You can avoid an estimated bill by providing your own meter read two days before your next bill.


Check if you’re eligible for concessions

You may qualify to receive various energy concessions, rebates or grants on your AGL account.


Energy Insights

The more appliances you have and use, the higher your energy bills will be. Energy Insights can help you understand where you're using the most electricity. If you have a smart meter and you’ve set up your Home Profile through My Account, you'll get greater visibility with estimates of your home’s electricity usage by appliance category.


Did you recently move house?

Have your living arrangements recently changed which may have had an impact on your energy usage? Your new home might be larger or new house mate may have moved in? Check our energy efficiency guide for practical ways to reduce your energy bills.


Did you recently get or change any appliances?

If you've recently bought new appliances, they may be consuming more power than you realise - particularly if it's something that uses stand-by power.


Replacing an appliance can also cause your bill to go up. Typically, newer appliances are more energy efficient than older ones, but that's not always the case. Use the Energy Rating Calculator to compare running costs of appliances.


Take control with the AGL Energy app

See up-to-date information on your energy usage and charges. If you have a digital meter, you can track your electricity usage and costs to date. Drill into weekly and daily views to compare energy usage across different periods.


Manage your usage with My Account

Get detailed information about your energy usage and track your energy usage if you have a digital meter.


Having trouble paying your bill?
If you're having issues paying your bill, we're here to support you in a number of ways from a payment extension to bill smoothing or financial hardship assistance. For more information, go to our Financial support and assistance page.

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