Billing and Payments 

My bill seems higher than usual, what should I do?

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‎12-02-2019 09:18 AM

Have you received a bill that’s given you a shock? It’s important to understand where and when you use energy. Here are some checks you can make to help lower your cost:

Check seasonality

Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage.


  • Check to see if you’re using more energy than usual by comparing your bill with your previous summer/winter usage using My Account or the AGL app
  • Take advantage of natural heating and cooling opportunities


Submit your own meter read

If you have a basic meter, you can request an adjustment to an estimated bill by submitting your own meter read.


  • Provide your own meter read two days before your next bill date to avoid an estimated bill
  • Find out how much energy you are using, any time you like

Check if you’re eligible for concessions

You may qualify to receive various energy concessions, rebates or grants on your AGL account.


Energy Insights


The more appliances you have and use, the higher your energy bills will be. Energy Insights can help you understand where you're using the most electricity. If you have a smart meter and you’ve set up your Home Profile through My Account you'll get greater visibility with estimates of your home’s electricity usage by appliance category. 


Did you recently move house? 


Have your living arrangements recently changed which may have had an impact on your energy usage? Your new home might be larger or new house mate may have moved in? 


Take control with the AGL App

See up-to-date information on your energy usage and charges. If you have a digital meter, you can track your electricity usage and costs to date. Drill into weekly and daily views to compare energy usage across different periods.

Manage your usage with My Account
Get detailed information about your energy usage and track your energy usage if you have a digital meter. 

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Last update:
‎12-02-2019 09:18 AM
Updated by:
AGL Moderator