Billing and Payments 

My Bill Smoothing service is being cancelled. Do I need to pay anything?

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‎26-08-2019 11:50 AM

Your Bill Smoothing could be cancelled for a number of reasons, including missed payments.

 

Upon cancellation, if your account is in debit, you’ll just need to pay the outstanding amount. If your account is in credit, you will be eligible for a refund.

 

As a Victorian AGL residential customer, if you're experiencing temporary or long-term financial difficulty which impacts your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of AGL's Payment Support Victoria program.

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