Billing and Payments 

Is anyone exempt from the paper bill and over the counter fees?

No ratings
‎10-05-2018 01:44 PM

Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees:


  •  Staying Connected Customers
  • Customers registered for a Concession
  • Life Support Customers
  • Customers receiving large print bills
  • Some multisite customers
  • Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio

Was this article helpful?

Version history
Revision #:
4 of 4
Last update:
‎10-05-2018 01:44 PM
Updated by: