Billing and Payments 

I don't understand my bill. What can I do?

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‎16-03-2020 06:20 PM

I don't understand my bill. What can I do?

If you’ve received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.


View an example bill

Learn about how we work out your bill, where to find your meter details and how we compare your usage to other homes with our bill explainer PDF. Available to view or download on our Sample Bill page.


Received a higher than usual bill?

If your bill is higher than normal, if may be due to a number of reasons. Explore what might be causing your increased bill through our article - My bill seems higher than usual, what should I do?


Having trouble paying?

If you're having trouble paying your bill, go to our Financial Hardship Assistance page for details on the ways we can help.


Want to reduce your usage?

Explore ways to save energy around the home on our Home Energy Saving Tips page.


Monitor and track your usage

Manage and check your energy usage using My Account or the AGL Energy app.

For more help, get in contact with our team. Please have your AGL account number handy.

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