Billing and Payments 

How much is the Paper Bill Fee?

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‎22-09-2020 12:37 PM

If you receive a paper bill, you'll be charged a $1.75 paper bill fee (including GST) unless you are exempt, are in NSW, or are on a standard retail contract for electricity in VIC or QLD.


Exemptions from the paper bill fee can be found here.


To avoid paper bill fees you can switch to eBilling and receive your bills online here. You can also change your email address in My Account here.

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