Billing and Payments 

How does credit rollover work with Bill Smoothing?

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‎02-10-2019 04:51 PM

Your account will be in credit if you’ve paid for more energy than you've consumed.


If your account’s in credit by more than your next payment amount, you’ll be able to skip your next payment by rolling your credit over to your next payment amount.


If there is a credit balance, you can contact us to obtain a refund or leave it on your account. Note a credit balance will not be a factor when calculating a renewed Bill Smoothing payment amount.


To rollover your credit, please contact us.

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