Billing and Payments 

How can I request more time to pay?

0% helpful (0/3)
‎26-03-2019 03:38 PM

We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.

 

AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account

 

Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.

Call 131 245 

  • Press 2 for payments, bill extensions and account balances.
  • Press 2 to extend time to pay bill.
  • Press 2 for gas or Press 3 for electricity. 

    Have your account number and recent bill handy.

 

For additional other options that might be available to you: 

  • Check whether you qualify for a payment plan, relief scheme or a government funded concession. 
  • Learn more about AGL’s payment options that make budgeting easier. 
  • If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of AGL’s Payment Support Victoria program.

 

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Last update:
‎26-03-2019 03:38 PM
Updated by:
AGL Moderator