Billing and Payments 

How can I request more time to pay?

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‎02-10-2019 03:45 PM

We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.


AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account


Or, you can contact us to see if you qualify for a payment plan.


Have your account number and recent bill handy.


For additional other options that might be available to you: 

  • Check whether you qualify for a payment plan, relief scheme or a government funded concession. 
  • Learn more about AGL’s payment options that make budgeting easier. 
  • If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of AGL’s Payment Support Victoria program.


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