You can change your payment frequency anytime by getting in touch with a member of our Messaging team here in My Account. They'll be more than happy to help you out. Alternatively, contact us.
Your payment amount may be changed if your actual usage differs from what we estimated your usage to be. If you have just recently received a Bill Smoothing review, you can take up on of the options online in My Account.
If your payment amount needs to change, you will be notified in writing. This may be the case if your actual usage differs from the estimated amount. If your payment does change, we will also notify you in writing of the new amount and when it will commence.