Announcements and Miscellaneous

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We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:   “Disconnection Notice”       How to identify whether you have received a legitimate or hoax email   All legitimate AGL disconnection notices will:   Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.   What to do if you believe you have received a hoax email   If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact us. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should contact us.
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Customers and non-customers should be aware of an AGL-branded email scam that is  falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.   The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.   AGL will never email you to ask for your personal banking or financial details.  Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.   Anyone receiving this suspicious email should: Forward it to spam@agl.com.au. Flag the email as ‘spam’ or junk in your inbox. Delete the email immediately.   Please do not open or click on any links within the email.     For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should contact us    
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We are aware of hoax phone calls being made to customers claiming to be from AGL. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes.   AGL takes the security of your information very seriously. Whilst AGL does contact customers to seek payment on overdue accounts, we will never threaten disconnection within an unreasonable timeframe if a payment cannot be made.   If you are unsure if a phone call was legitimately from AGL, please:    download the AGL App or go to My Account to check on your account balance, or contact us to discuss any outbound contact we might have had with you and any outstanding payments on your account.     If you have provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.
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  We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill”   How to identify whether you have received a legitimate or hoax email All legitimate AGL electricity bills will: Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email. What to do if you believe you have received a hoax email If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you are unsure or have any queries about the email, please contact us. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should contact us.  
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We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill”     How to identify whether you have received a legitimate or hoax email   All legitimate AGL electricity bills will:   Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email. What to do if you believe you have received a hoax email   If you have received a hoax email, please delete it. Do not click on any links or content from the email.   If you are unsure or have any queries about the email, please contact us.   AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.   For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should contact us.
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